Helpdesk Technician

Introduction

IMPORTANT - You must be available to start immediately and work five days per week on a casual basis. The initial project will run for approximately one month, with the potential to continue in this role or another opportunity within Compnow.

About Compnow:

At Compnow, we're more than a leading Australian technology provider. We're a team of innovators, problem-solvers, and trusted advisors helping organisations unlock the full potential of technology.

For more than three decades, we've partnered with businesses across the country to deliver tailored IT solutions, from end-user computing and managed services to complex infrastructure, cloud, cybersecurity, and lifecycle solutions. Our success has been built on strong relationships, exceptional customer experiences, and a commitment to doing what we say we'll do.

As a privately owned and nationally recognised technology business, we've created a culture where people are empowered to make an impact, challenge the status quo, and build rewarding long-term careers. We know that great people are the key to our success, which is why we invest heavily in our team, celebrate achievements, and create genuine opportunities for growth.

Description

Every Voice Counts - When you join our team, your skills and ideas will be welcomed.

Be Remarkable - Your contribution is key to our success. You don't stop growing, neither do we.

Do What's Right - We make a point of keeping our skills current and increasing our impact.

Create Connections - Your manager acts as a mentor to help guide you and your career.

Our business rewards hard-work and initiative. We supply you with the building blocks you need to grow. Internal career opportunities are possible in the long term to grow with our company.

Perks and benefits:

• Employee discounts on IT equipment and hundreds of well-known brands
• Training programs designed for you
• Long term career pathways

What you'll do?

As a Helpdesk Technician, you'll provide hands-on Level 1 technology support at our client's Melbourne CBD site. You'll be the first point of contact for incoming requests, helping users resolve everyday issues across accounts, devices, software and mobile technology. This role suits someone early in their IT career who enjoys troubleshooting, delivering helpful customer service and taking ownership of issues through to resolution.

• Respond to incoming service desk requests, phone calls and walk-up enquiries.
• Triage and resolve Level 1 incidents with minimal disruption to users.
• Reset passwords and create, update and manage user accounts.
• Set up and configure Windows computers, mobile devices and peripherals.
• Complete user provisioning, onboarding and other standard access tasks.
• Install and configure approved software and applications.
• Support users of Windows, Android and Apple iOS devices.
• Keep users informed, set clear expectations and follow issues through to resolution.
• Record accurate ticket information and escalate more complex issues to senior engineers.
• Identify recurring issues and suggest practical improvements to support processes.

What you'll bring?

• Previous experience in a Level 1 service desk, help desk or IT support role.
• Working knowledge of Microsoft Windows and common end-user hardware.
• Confidence completing password resets, account administration and device setup.
• Experience installing, configuring and troubleshooting standard software.
• A genuine interest in technology and a hands-on approach to problem-solving.
• Strong customer service and communication skills.
• Good organisation, attention to detail and the ability to manage changing priorities.
• Exposure to Microsoft Intune, Android, Apple iOS or Cisco Meraki will be highly regarded.

What else do you need to apply?

• Travel on-site to our client's office in Melbourne CBD.
• Must be an Australian resident or available to work full time hours without restrictions (this is a casual contract, and we are looking for someone with 5 days availability).

Compnow will provide and require all successful applicants to complete a current National Police Check as well as a new or updated state-based Working With Children Check.

We are dedicated to a welcoming, inclusive and diverse workplace for everyone - built on merit, great work, ethics and character. And finally - have you made it this far and don't meet every single requirement? Don't count yourself out just yet - you may be exactly the person we are looking for and encourage your application.

All submissions will be treated with the strictest confidence. No phone, email, or agency requests. We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.