Director, Operations Strategy & Performance :: Hybrid :: W2 Position

Role: Director, Operations Strategy & Performance

Location: Atlanta, GA (Hybrid)
Experience: 15–20 Years
Industry Requirement: Insurance or Financial Services (Mandatory)

Job Summary

We are seeking an experienced Director of Operations Strategy & Performance to lead operational strategy, performance improvement, and business transformation initiatives. The ideal candidate will have a strong background in the insurance or financial services industry, with proven experience driving operational efficiency, optimizing business processes, and improving organizational performance.

This role requires a strategic leader who can translate business objectives into actionable operational plans, use data-driven insights to support decision-making, and collaborate with senior leadership to achieve measurable business outcomes.

Key Responsibilities

• Develop and execute operational strategies aligned with organizational goals and business priorities.
• Lead performance management initiatives to improve productivity, service quality, efficiency, and cost optimization.
• Define and monitor key performance indicators (KPIs), operational metrics, and service-level agreements (SLAs).
• Analyze operational performance data, identify improvement opportunities, and implement corrective actions.
• Drive business process optimization, continuous improvement, and operational excellence initiatives.
• Lead strategic transformation programs, including process redesign, automation, and change management.
• Partner with senior executives and cross-functional teams to establish performance targets and track business outcomes.
• Identify operational risks, inefficiencies, and process gaps, and develop strategies to mitigate them.
• Prepare executive-level reports, dashboards, and presentations to communicate performance results and strategic recommendations.
• Manage operational budgets, resource allocation, and productivity improvement initiatives.
• Build, mentor, and lead high-performing teams focused on accountability and continuous improvement.
• Ensure operational processes comply with relevant industry regulations, internal policies, and governance standards.

Required Skills and Qualifications

• 15–20 years of experience in operations strategy, business operations, performance management, or operational transformation.
• Mandatory: Prior experience in the insurance or financial services industry.
• Proven experience leading enterprise-level operational strategy and performance improvement initiatives.
• Strong understanding of operational KPIs, performance dashboards, metrics, and reporting frameworks.
• Experience in process optimization, cost reduction, productivity improvement, and operational excellence.
• Strong analytical, problem-solving, and strategic decision-making skills.
• Experience working with senior executives and cross-functional stakeholders.
• Excellent leadership, communication, presentation, and stakeholder management skills.
• Ability to translate business strategy into measurable operational results.
• Experience managing large-scale projects, transformation programs, and organizational change.

Preferred Qualifications

• Experience with Lean, Six Sigma, or other continuous improvement methodologies.
• Familiarity with business intelligence and reporting tools such as Power BI or Tableau.
• Experience with operational risk management, regulatory compliance, and governance in financial services or insurance.
• Bachelor's degree in Business Administration, Finance, Operations Management, or a related field. An MBA or relevant advanced degree is preferred.