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Technical Help Desk Associate

APN Consulting IncUnited States🇺🇸United StatesPosted Sep 28, 2026

Why This Role Stands Out

If you're looking to grow your technical support expertise within a reputable firm, this remote Help Desk Associate role offers excellent opportunities for skill development and problem-solving. You'll thrive here if you're a proactive communicator with a knack for resolving technical issues and a desire to work collaboratively in a supportive team environment. Apply today to leverage your problem-solving abilities and advance your career with APN Consulting Inc.

Quick Overview

Seniority
Mid Senior
Work mode
Remote
Location
United States
Posted
23 hours ago

Job Description

APN Consulting has an immediate need for a direct client requirement:
Role: Help Desk Associate
Location: Chantilly VA or Alpharetta GA or NYC or US Remote
Duration: Contract
Job Description
Candidate will work as a technical support person and will have following responsibilities.
  • Daily responsibilities will include answering member's phone inquiries, monitor and check emails.
  • Experience in creating incidents using Service Now or other ticketing system.
  • Extensive password reset and web application support experience.
  • Regularly check and return voice mails.
  • Follow up with customers, provide feedback and see problems through to resolution
  • Properly escalate unresolved queries to the next level of support. Track and redirect issues to correct resources.
  • Experience working in a team-oriented and collaborative environment.
  • Be able to work with minimal supervision.
  • Excellent written and oral communication skills.
  • Ability to absorb and retain information quickly.

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