GIS Help Desk Specialist - Remote / Telecommute

Job Title: GIS Help Desk Specialist - Remote / Telecommute

Job Location: Frankfort, KY

Job Type: Contract

Pay Range: $35.00hr - $40.00hr

Job Overview:

The candidate will join the Help Desk team to provide GIS-related technical support and training to customers, ensuring they can effectively use the organization s GIS products and services. The candidate will be the first point of contact for troubleshooting and resolving technical issues, as well as providing guidance and training to customers throughout Kentucky.

Company Overview:

Join our award-winning team where the organization is committed to innovation and excellence. The mission is to provide top-notch GIS solutions and support to customers, helping them achieve their goals through cutting-edge technology and exceptional customer service, supporting their efforts in serving the people of Kentucky and beyond.

Key Responsibilities:

• Provide excellent customer service and technical support to customers via Microsoft Teams meetings, chats, and email.
• Collaborate closely with each member of the GIS team.
• Troubleshoot and resolve GIS-related issues in a timely and efficient manner.
• Conduct training sessions for customers to enhance their understanding and use of GIS tools.
• Develop and maintain technical documentation and user guides.
• Collaborate with the development team to identify and address software bugs and improvements.
• Stay up to date with the latest GIS technologies and trends.
• Perform application testing and training material development as part of project support.
• Empower customers to create their own spatial solutions when appropriate, guiding them with clear standards and technical support as needed.

Qualifications:

• Minimum 2+ years of experience in a GIS-related role.
• Strong written and verbal communication skills.
• Excellent customer service skills with a focus on customer satisfaction.
• Solid problem-solving skills and the ability to think critically.
• Technical proficiency in ArcGIS Pro.
• Experience in ArcGIS Online, ArcGIS Survey123, and ArcGIS Field Maps is preferred, but not required.
• Ability to teach and train customers on GIS applications.
• Demonstrated drive to learn and grow.
• Confidence to manage responsibilities independently.
• Live within the United States.
• Work standard EST hours (8:00am - 4:30pm).
• The candidate will be expected to devote scheduled working hours exclusively to this position.
• Perform other duties as assigned.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities