IT Support Specialist

job summary:

Responsibilities

The essential functions include, but are not limited to the following:

- Support office/field inquiries via phone/email/in-person to resolve hardware issues.

- Troubleshoot desktops, laptops, mobile devices, networks, and email, file, print, and IP telephony services.

- Maintain a broad knowledge of operating systems, programming languages, and hardware.

- Maintain and track all hardware (printers, laptops, etc)

- Assist in onboarding/orientation of new employees.

- Utilize the company's ticketing system to log, track, and resolve issues, ensuring timely support and continuity of business operations

- Perform hardware and software upgrades as required.

Requirements and Skills

- 1-2 years supporting PCs, laptops, printers, and peripherals; some server exposure a plus.

- Experience deploying and troubleshooting Windows 10/11 Professional.

- Experience troubleshooting Microsoft Office and O365 (Outlook, Teams, OneDrive, SharePoint).

- Experience installing, configuring, and troubleshooting standard desktop and line-of-business applications.

- Familiarity with Microsoft Entra ID and Active Directory.

- Familiarity with Microsoft Intune, mobile device management (MDM), and disk imaging/deployment principles.

- Familiarity with basic networking principles (DNS, DHCP, VPN, Wi-Fi, Cat 5e or higher cabling).

- Baseline understanding of cybersecurity principles a plus.

- Experience with Freshservice or a similar ITSM/ticketing platform.

- Comfortable delivering remote support by phone and through remote desktop/screen-sharing tools.

- Excellent communication skills, both verbal and written.

- Strong interpersonal/team skills and the ability to impart information to colleagues with a varied range of computer knowledge.

- Strong sense of ownership and follow-through, with appropriate escalation.

- Ability to maintain confidentiality with sensitive customer and internal information.

- Ability and desire to learn new skills quickly; CompTIA A+ or similar certifications a plus.

- Offer ideas, suggestions, and seek processes to be the best in our industry.

location: Manchester, New Hampshire
job type: Permanent
salary: $55,000 - 65,000 per year
work hours: 9am to 5pm
education: No Degree Required
responsibilities:

Responsibilities

The essential functions include, but are not limited to the following:

• Support office/field inquiries via phone/email/in-person to resolve hardware issues.
• Troubleshoot desktops, laptops, mobile devices, networks, and email, file, print, and IP telephony services.
• Maintain a broad knowledge of operating systems, programming languages, and hardware.
• Maintain and track all hardware (printers, laptops, etc)
• Assist in onboarding/orientation of new employees.
• Utilize the company's ticketing system to log, track, and resolve issues, ensuring timely support and continuity of business operations
• Perform hardware and software upgrades as required.

qualifications:

Requirements and Skills

- 1-2 years supporting PCs, laptops, printers, and peripherals; some server exposure a plus.

- Experience deploying and troubleshooting Windows 10/11 Professional.

- Experience troubleshooting Microsoft Office and O365 (Outlook, Teams, OneDrive, SharePoint).

- Experience installing, configuring, and troubleshooting standard desktop and line-of-business applications.

- Familiarity with Microsoft Entra ID and Active Directory.

- Familiarity with Microsoft Intune, mobile device management (MDM), and disk imaging/deployment principles.

- Familiarity with basic networking principles (DNS, DHCP, VPN, Wi-Fi, Cat 5e or higher cabling).

- Baseline understanding of cybersecurity principles a plus.

- Experience with Freshservice or a similar ITSM/ticketing platform.

- Comfortable delivering remote support by phone and through remote desktop/screen-sharing tools.

- Excellent communication skills, both verbal and written.

- Strong interpersonal/team skills and the ability to impart information to colleagues with a varied range of computer knowledge.

- Strong sense of ownership and follow-through, with appropriate escalation.

- Ability to maintain confidentiality with sensitive customer and internal information.

- Ability and desire to learn new skills quickly; CompTIA A+ or similar certifications a plus.

- Offer ideas, suggestions, and seek processes to be the best in our industry.

skills:

Active Directory,Microsoft Entra ID,business applications,computer knowledge,desktops,DNS,DHCP,ticketing system,laptops,Microsoft Intune,Microsoft Office,Outlook,SharePoint,O365,peripherals,programming languages,remote desktop,configuring,VPN,IP telephony,Wi-Fi,troubleshooting Windows,desire to learn,Troubleshoot,troubleshooting,team skills,business operations,Cat 5e,CompTIA A+,maintain confidentiality,ITSM,imaging,installing,mobile devices,mobile device management,MDM,knowledge of operating systems,printers,sense of ownership

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.