Desktop Tech

Job Title
Desktop Tech

Location
St. Louis, MO | Onsite

ROLE SUMMARY:
Resolve escalated technology incidents and provide hands-on support for hardware, software, network access, mobile devices, and Microsoft Teams across an assigned market. This role supports local and remote offices, executive users, onboarding and offboarding, technology deployments, and service-level commitments. You will also contribute to projects, troubleshooting documentation, and end-user technology adoption.

KEY RESPONSIBILITIES:

• Provide second-level support for incidents escalated from the service desk and internal support teams.
• Troubleshoot and resolve hardware, software, network, access, peripheral, wireless, and LAN issues.
• Support onboarding, offboarding, asset management, workstation setup, and software installations.
• Provide support for Microsoft Teams, iOS and Android mobile devices, and remote support activities.
• Maintain accurate ticket updates, resolution documentation, and service-level commitments.
• Escalate incidents to third-level support when required and contribute to knowledge base documentation.
• Provide onsite technical support for office moves, infrastructure refreshes, software updates, and other projects.
• Support end-user training, technology adoption, scheduled maintenance, and emergency activities.

KEY REQUIREMENTS:

• Bachelor's degree or equivalent experience; a related computing field is preferred.
• At least 3 years of technical experience in a corporate environment.
• Knowledge of IT processes, general controls, project management, and system development life cycles.
• Proficiency with Windows operating systems and Microsoft Office 365, including Microsoft Teams.
• Knowledge of Active Directory, Intune, and Azure fundamentals.
• Familiarity with enterprise ticketing systems and remote support tools.
• ITIL Foundation certification or knowledge and industry-related technical certifications are preferred.
• Mac experience is preferred.

Apply if you are ready to provide hands-on desktop support and resolve technology issues across a corporate environment. This role offers the opportunity to support users, contribute to technology projects, and improve service outcomes.