WHO WE ARE:
Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop.
WHAT WE DO:
We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.

Job Description: Senior IT Engineer

Job Summary

NiSource is seeking an experienced Senior IT Engineer to enhance, maintain, and support Java, .NET, and call center platform integrations that support customer service operations.

The ideal candidate will have strong experience in Java and .NET application development, cloud technologies such as Microsoft Azure or AWS, and enterprise application environments. The candidate will work closely with Enterprise Architecture, Operations, Security, SAP, Salesforce, and other technical teams.

This role requires strong technical leadership, problem-solving, and collaboration skills. The individual will serve as a senior technical resource without direct people-management responsibilities.

Key Responsibilities

• Enhance, maintain, and support Java and .NET applications and integrations.

• Support integrations with cloud-based call center platforms and customer service systems.

• Implement strategies to consolidate, manage, and protect IT assets.

• Maintain IT asset inventories and related configuration information.

• Collaborate with architects and IT teams to support business and technology objectives.

• Ensure solutions comply with established technology standards and reference architectures.

• Develop and review technical design documents to ensure alignment with architecture guidelines.

• Maintain and update technology product standards and versions.

• Support technology portfolio management and roadmap initiatives.

• Identify, assess, and manage technology risks.

• Recommend improvements and best practices for technology solutions.

• Work with project and program managers and cross-functional teams to support successful project delivery.

• Provide technical guidance and leadership across multiple departments.

Required Qualifications

• 7+ years of experience as an IT Architect or Engineer.

• At least 1 year of project management experience.

• Experience with Java and .NET application development.

• Experience developing or supporting applications in cloud environments such as Microsoft Azure or AWS.

• Knowledge of legacy and modern computing architectures.

• Experience working with multiple technologies within an assigned domain.

• Understanding of technology standards, architecture practices, and application integrations.

• Experience managing technology costs and risks.

• Ability to work effectively in an outsourced IT environment.

• Strong communication, collaboration, and problem-solving skills.

• Ability to provide technical leadership and work with cross-functional teams.

Preferred Skills

• Java application development.

• .NET application development.

• Microsoft Azure Cloud.

Nice-to-Have Skills

• NiCE CXone call center platform experience.

• MuleSoft integration experience.

• Call center and telephony IT systems experience.

Candidates without NiCE CXone experience should be willing to learn and develop expertise in NiSource's call center technology platforms. AWS cloud experience may also be considered transferable.

Education

Bachelor's degree in Computer Science, Engineering, or a related discipline, or equivalent relevant work experience.

Project Details

The selected candidate will support the enhancement and maintenance of applications and integrations used in NiSource's customer service and call center operations.

The role will involve collaboration with Enterprise Architecture, Operations, Security, SAP, Salesforce, and other technology teams.

The individual will serve as a senior technical resource and is not expected to have direct reports.

Work Arrangement

• Work Location: Hybrid – Arena

• Remote: Monday and Friday

• Onsite: Tuesday, Wednesday, and Thursday

Pay rate: $

Please click on the link below for our company benefits
DTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.