TSDS Customer Engagement Analyst - $77 CTC - REMOTE

Job Description:

***Crop to Crop resumes are accepted

Instructional Design & Curriculum Development

• Design, develop, maintain, and continuously improve training content for TSDS initiatives.
• Develop curriculum, eLearning courses, webinars, facilitator and participant guides, instructional videos, job aids, quick-reference guides, FAQs, assessments, and evaluations.
• Apply adult learning principles and instructional design methodologies to web-based and instructor-led learning resources.

Training Needs & Change Readiness

•        Conduct training needs assessments and impact analyses.

•        Identify training and communication needs resulting from system enhancements, application upgrades, policy changes, and business process modifications.

•        Support training and change-readiness activities associated with the TSDS Unique ID 202x upgrade.

Train-the-Trainer & Customer Support

•        Develop resources for train-the-trainer programs delivered through Texas Education Service Centers for use by school system users.

•        Collaborate with TSDS Customer Engagement Team subject matter experts (SMEs) under the of the Customer Engagement Team Manager.

•        Develop communication resources that support customer readiness and system adoption.

Content Maintenance & Quality

•        Maintain existing instructional materials and ensure consistency across learning products.

•        Incorporate stakeholder feedback into training materials and resources.

•        Develop and maintain Learning Management System content.

Performance Measurement & Continuous Improvement

•        Track assigned milestones and deliverables.

•        Collect and analyze training-effectiveness metrics.

•        Prepare reports and recommendations supporting continuous improvement of statewide training programs.

Technical & Program Support

•        Support TSDS, TSDS PEIMS, TSDS Core Collections, and TSDS Unique ID initiatives.

•        Use content-development technologies and Microsoft 365 applications.

•        Support technical software implementations, organizational change initiatives, and large-scale system upgrades.

Required Skills:

• Experience designing and developing instructor-led, virtual, and self-paced learning solutions.
• Experience creating training curricula, facilitator guides, participant guides, job aids, and instructional resources.
• Technical Writing: Experience developing clear, concise, and user-focused documentation and training materials.
• Learning Needs Analysis: Experience conducting training needs assessments and impact analyses.
• Experience developing web-based training content, videos, webinars, and Learning Management System materials.
• Communication & Collaboration: Ability to work effectively with SMEs, stakeholders, and cross-functional teams
• Microsoft Proficiency: Experience using Microsoft 365 applications to develop training & communication materials.

Desired Skills:

• Texas Student Data System (TSDS): LEA/vendor-level experience working with the TSDS and its data collections.
• Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.
• Training Delivery: Experience delivering technical and business-process training to diverse audiences.
• Adult Learning Principles: Demonstrated application of adult learning theory and instructional design best practices.
• Experience supporting large-scale software deployments, upgrades, and organizational change initiatives.
• PEIMS & Core Collections: Experience supporting TSDS PEIMS, Core Collections, and Unique ID initiatives.
• Texas Student Data System (TSDS): LEA/vendor-level experience working with TSDS and its data collections.