Willow Impatient Analyst

Job Summary (Willow Inpatient Analyst – Boston Medical Center)

• Support & Implementation: Responsible for the design, configuration, testing, implementation, and ongoing support of the Epic Willow Ambulatory (retail/outpatient pharmacy) application.
• Workflow Optimization: Analyze and translate retail pharmacy operational needs into Epic configuration to improve efficiency, standardization, and scalability.
• Pharmacy Operations Partnership: Work closely with Retail Pharmacy Operations, Pharmacy Leadership, Revenue Cycle, and IT teams to ensure stable and efficient medication workflows.
• Application Maintenance: Perform routine system maintenance, resolve incidents, and implement application enhancements in a high-volume retail pharmacy environment.
• Project Management: Independently manage assigned tasks and small-to-medium pharmacy initiatives, balancing enhancements with production support.
• Testing & Validation: Participate in integrated testing, workflow validation, cutover planning, go-live support, and system stabilization efforts.
• Integration & Vendor Coordination: Support and troubleshoot integrations with third-party retail pharmacy systems, dispensing hardware, and vendor platforms; collaborate with interface and vendor teams.
• Cross-Team Collaboration: Collaborate with Willow Inpatient team and other pharmacy IT teams to align enterprise build, share knowledge, and standardize processes.
• Documentation: Create and maintain system build documentation, workflow descriptions, test artifacts, and support materials according to enterprise standards.
• Continuous Improvement: Contribute to the ongoing improvement of pharmacy system support processes, documentation standards, and operational workflows.
• Qualifications: Associate’s degree (Bachelor’s preferred), Epic Willow Inpatient certification, at least 2+ years relevant experience, and proficiency in Microsoft Office.