Inside Sales Supervisor

Job Description
Job Description
Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods.

You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team! The Inside Sales Supervisor plays a key role in providing daily hands-on, in-office, leadership for all lines of business and activities that are handled by Inside Sales staff. The Supervisor ensures prompt, efficient, quality service by effectively overseeing the dynamics, KPIs, Retention, and Sales activity of the Inside Sales Team.

Responsibilities of Position

Manage inside sales staff and all applicable lines of business and sales related functions
Coach, train, and motivate associates to ensure the best possible experience with new, existing and/or future customers when purchasing or having existing service with Rumpke
Oversee all lines of business and source of business, inbound, outbound, digital, referral and all other possible sources leads
Communicate and drive important information with other departments and management to resolve issues and drive work
Oversee all training and development, to include but not limited to Sales closing, sales retention, sales negotiation, sales efficiency, sales system (CRM) utilization and effectiveness
Monitor, own, and report on all KPIs and results as well as opportunities for training, compliance, gains and losses and sales goals
Maximize the closing of all lines of business opportunities through all available lead sources
Support and grow all lines of business revenue with high-quality customer service, sales, and retention activities
Regularly manage and audit database/CRM
Identify solutions and implement efficiencies in processes where applicable to improve overall activities
Oversee and support all administrative requirements and compliance with Inside Sales team on all lines of business
Provide strong leadership to the inside sales team by setting clear performance expectations, leading by example, coaching representatives on sales techniques and pipeline management, and fostering a collaborative, results-driven team culture
Perform other duties as assigned
Supervisory Responsibility:
This position will manage 1-10 employees
This position will not oversee and direct other managers
Skills & Abilities Needed for Position:
Proven and demonstrated excellent customer service skills, ability to be persuasive with customers keeping customer satisfaction as a guiding factor
Ability to motivate team and deal effectively with performance expectations and issues to excel above standards through proven leadership skills
Strong organization skills and attention to detail
Exceptional judgment and decision-making skills in areas of personnel management
Ability to successfully coach and develop associates
Professional demeanor and telephone etiquette skills
Analytical/problem solving skills
Strong computer proficiency in Windows and Microsoft applications
Experience & Knowledge Needed for Position:
3-4 years’ experience in a high volume Inside Sales, Sales Support, Administrative, or similar, required
Previous supervisor/management experience highly preferred
Previous experience using a company wide CRM or database management system
Physical Requirements in a Regular Workday:
Occasionally lifting/carrying a max of 10 lbs
Rarely lifting/carrying a max of 35 lbs
Rarely stooping/kneeling/crouching/crawling
Continuously sitting; frequently sitting/standing
Occasionally walking
Additional Working Conditions/Aspects:
Ability to travel between offices, as required
Ability to work overtime, weekends, and/or holidays
Legally eligible to work in the United States
Valid driver’s license (if applicable)
Must successfully complete pre-employment testing
Must be able to read and speak the English language
This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required.

It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company. Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.