Inside Sales Representative - HVAC/Plumbing

With 44 branch locations throughout Pennsylvania, New Jersey, Maryland, Delaware and West Virginia and a team of over 500, APR Supply Co. is a premier full-service distributor of plumbing, HVAC, PVF and hydronic supplies. APR’s mission statement is to Create Enthusiastic Customers, which is anchored by our four core values; Customer, Accountability, Excellence, Results. Eligible applicants are expected to adhere to those values, and work alongside a team whose mission is to Create Enthusiastic Customers.

CUSTOMER is our #1 core value and we seek a talented, enthusiastic, and customer-focused individual to join our Sales team in Plum, PA as an Inside Sales Representative. As an Inside Sales Representative you will be responsible for writing orders, taking calls, preparing project bids, following up on orders and providing overall customer service. Builds trust and accountability with customers, becoming the person everyone wants to work with. Generates customer quotations, bids, submittals and follows up on requested quotes.

Effectively uses Customer Relationship Management (CRM) system and phone system. Collaborates with APR teammates to provide outstanding customer service. Assists in multiple behind-the-scenes sales functions, addressing customer concerns, recommending products, and providing backup support. Identifies and encourages the sale of additional products. Investigates and resolves customer problems, addressing pricing deductions and material returns.

Prior experience withing the Plumbing & HVAC industries: Inside sales representatives should be able to assist customers with determining the correct product for their needs
Inside sales representatives need to effectively communicate with clients over the phone, email, and other digital channels to understand their needs and convey product or service offerings. Building rapport and fostering relationships with customers is crucial for inside sales success. Inside sales reps should be adept at persuading potential customers to make purchasing decisions and overcome objections.

Managing multiple leads and sales processes simultaneously requires strong time management and organizational skills. Familiarity with CRM software, sales automation tools, and other technology platforms used in sales processes is essential for inside sales representatives. Inside sales environments can be dynamic, so the ability to adapt to changing priorities and customer needs is vital. Having a deep understanding of the products or services being sold enables inside sales reps to effectively address customer inquiries and provide tailored solutions.

Inside sales representatives should be motivated by meeting and exceeding sales targets, with a focus on driving revenue and achieving measurable results. This is a full-time position which includes a competitive wage and our full benefits package. Our benefits package includes health insurance, vacation and sick days, 401K plan, and much more.