Systems Support III

Job ID: 2619095
Location: Remote Work, DC, US
Date Posted: 2026-11-13
Category: Software
Subcategory: SW Testing
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: ORA_REMOTE
Description
SAIC is searching for a motivated, career and customer-oriented Systems Support III to join our team and begin an exciting and challenging career. This position provides application administration and user support for designated U.S. Department of Veterans Affairs applications, including managing account access, troubleshooting end-user issues, triaging and documenting incidents, collaborating with developers on root-cause analysis and resolution, and testing software for defects, functionality, reliability, and stability. The position requires independent work, sound judgment, close attention to detail, and effective communication with internal departments and external organizations on operationally important or sensitive matters. This is a 100% Remote role.
Responsibilities

• Provide account-access administration and user support for designated U.S. Department of Veterans Affairs (VA) applications.
• Communicate with end users to assess, troubleshoot, and resolve technical issues in a timely and professional manner.
• Triage incidents and trouble tickets, document findings, and collaborate with software developers to identify root causes and implement effective resolutions.
• Execute software testing to identify defects and evaluate application functionality, reliability, and stability.
• Apply comprehensive knowledge of software testing principles, job functions, and practical procedures to address routine and moderately complex technical challenges.
• Perform routine responsibilities independently under limited supervision, receiving general direction for new workstreams or special assignments.
• Exercise sound judgment and attention to detail in work where undetected errors could adversely affect customer operations, business outcomes, materials, or equipment.
• Engage regularly with internal departments and external organizations to obtain and provide information on operationally important or sensitive matters.

Qualifications
?Education and Experience

• AA or 2-year technical school, computer science, electronics engineering or other engineering or technical discipline, or 4 years of additional relevant experience may be substituted for education.

Required Skills and Qualifications

• Experience administering user accounts and application access, preferably for federal government systems.
• Demonstrated ability to communicate with end users, troubleshoot technical issues, and provide timely, professional support.
• Experience triaging incidents and trouble tickets, documenting findings, and collaborating with software developers to determine root causes and implement resolutions.
• Experience executing software tests to identify defects and assess application functionality, reliability, and stability.
• Comprehensive knowledge of software testing principles, functions, and procedures, with the ability to resolve routine and moderately complex technical challenges.
• Ability to perform routine responsibilities independently under limited supervision and follow general direction for new workstreams or special assignments.
• Sound judgment and strong attention to detail when performing work that may affect customer operations, business outcomes, materials, or equipment.
• Ability to communicate effectively with internal departments and external organizations regarding operationally important or sensitive matters.

Clearance Requirement

• ship with the ability to obtain and maintain a Public Trust clearance

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .