Desktop Support Technician

Our client is looking for a Desktop Support Technician for a 4-month contract in Pensacola, FL 32514.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 4 months
Required Skills & Experience

• 3-6 years' experience supporting PC Hardware and software.
• Experience working in a multi-team enterprise organization. Strong ticketing system skills (i.e., ServiceNow).
• Comfort with providing hands-on and feet support for servers and Network.
• Experience supporting mobile data plans, mobile networks, and devices.
• Able to confidently and safely lift up to 50 lbs as well as be able to navigate between buildings and the production floor to support users.
• PC Hardware and software IMAC project experience
• Able to do basic troubleshooting during deployment.
• Good customer-facing skills and a good understanding of desktop support for imaging /deploying/troubleshooting PC's.

What You Will Be Doing

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information, including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Network connection issues, track network connections back to network switches.
• Escalates problems and issues to a higher level of support if unable to resolve.
• Represents the company in a professional and businesslike manner and communicates effectively with customers and associates.
• Interacts with customers, responding to routine technical questions or requests for information.