PC technician with Security Clearance

Description SAIC has an immediate need for a PC Technician to support the US Army Corps of Engineers RITS progra. Under general supervision, the candidate will provide second-tier support to end-users for PC, server, mainframe applications and hardware. The candidate will offer support with problems that the first-tier of help desk support is unable to resolve. The candidate may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

The candidate may simulate or recreate user problems to resolve operating difficulties. The candidate will recommend systems modifications to reduce user problems. The candidate will maintain currency and high level of technical skill in field of expertise. The candidate will escalate more complex problems to Senior Level. Support responsibilities include software installation, and configurations. The Help Desk Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.

Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

Enterprise Req Skills
Windows 10,Windows 7,Hardware,Desktop,Active directory,Imaging,Troubleshooting,Desktop hardware,Installation,Desktop troubleshooting,Technical support,Office 365,Customer service,Deployment Job Title
PC technician 1. 3 years of experience in desktop support
2. CompTIA A+
3. High School diploma Experience Level
Entry Level External Communities Job Description
Our government customer is looking for a PC technician with desktop and printer support experience to sit on-site in Huntsville.

EVP
The USACE RITS program was recently awarded to SAIC with 1 base year + 4 option years. The goal for the new RITS contract is to provide a modern and secure enterprise-wide IT support for more than 37,000 users in 43 geographic districts and 1,500 plus field and project offices around the world.

Some of the key objectives for the contract are: continual modernization of USACE’s portfolio of IT systems; deliver enterprise-wide IT solutions that are well-integrated, flexible, and adaptable across all IT service areas, with the ability to rapidly scale in response to USACE dynamic business environment; develop a balance between delivering tactical support (operations and maintenance) and strategic support (development, modernization, and enhancement) that achieves operational and cost efficiencies while positioning USACE stakeholders and end users to fulfill their mission.

Work Environment Additional Skills Tags
Desktop hardware,Installation,Desktop troubleshooting,Technical support,Office 365,Customer service,Deployment Additional Skills & Qualifications
Required Skills: Current DoD 8570 IA Baseline Certification, IAT Level I (examples include: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
Experience supporting Windows 7, Windows 10, and MS Office 2013. Experience using Remedy or a similar ticketing system. Strong analytical and follow through skills.

Strong verbal and written communications skills. Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments. Ability to work well independently on defined tasks. Ability to work well as part of a team.

Desired Skills: Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)
Prior USACE/ACE-IT experience
Experience working in a DoD environment
Experience supporting Office 365