Business Analyst

About the Role:
As a Business Analyst, you will play a key role in shaping business and systems solutions within the Commercial Insurance (CI) Transformation program. Working with multiple squads, technical teams and business stakeholders, you will help translate business needs into clear requirements and practical solution designs that support both delivery and long-term business improvement.

This role is focused not only on automating existing processes, it is expected that you will take the opportunity to rethink, transform, and improve them to create better workflows and better outcomes for our Underwriters and Operational staff overall. You will work across the full BA lifecycle, from discovery and requirements gathering through to data mapping, solution design, stakeholder engagement, and change support.

While this role is predominantly business-facing, a level of technical or software delivery knowledge will be highly valued. You will work closely with delivery teams and technical specialists, both locally and abroad, therefore being able to engage with technical concepts, understand system impacts, interpret documentation, and importantly overlay into a business context will support better outcomes.