Why This Role Stands Out
This hybrid role at Helia offers a fantastic opportunity to advance your IT support career within a leading financial services company, with clear growth paths and a focus on continuous learning. You'll thrive here if you have solid experience with Windows, M365, and networking, and are eager to contribute to a collaborative team environment. Apply today to join a reputable organization and develop your skills!
Quick Overview
Job Description
Helia is Australia's first Lenders Mortgage Insurance (LMI) provider, seeking a Level 2 Service Desk Analyst in Sydney. You will join a growing IT team handling requests across phone, self-service and walk-ups, resolving issues or escalating as needed, and contributing to our shift-left strategy and knowledge base.
You will bring 2-3 years of hands-on service desk experience, strong Windows desktop support, M365, Intune, Entra ID, and networking, with a focus on continual learning and delivering
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