Serivce Desk Engineer Level 2

Level 2 Service Desk Analyst 3-Month Contract Parramatta

Sirius Technology is working with a well-established Australian organisation to recruit two experienced Level 2 Service Desk Analysts for an initial 3-month contract. These roles have been created to strengthen the existing support team while permanent recruitment is underway, with a genuine opportunity to transition into a permanent position for high performers.

This is a Microsoft-centric environment where you'll be providing Level 2 desktop and Office 365 support, managing service desk tickets, resolving end-user issues, and delivering an outstanding customer experience. The client is looking for proactive individuals who enjoy solving problems, take ownership, and thrive in a fast-paced support environment.

Responsibilities

• Provide Level 2 technical support across a Microsoft-based environment.
• Troubleshoot and resolve Office 365, desktop, hardware and software issues.
• Manage and prioritise service desk tickets through to resolution.
• Deliver first-call resolution wherever possible while maintaining excellent customer service.
• Escalate complex issues appropriately and work collaboratively with wider IT teams.
• Continuously identify opportunities to improve support processes and user experience.

Skills

• Previous experience in a Level 2 Service Desk or Desktop Support role.
• Strong knowledge of Microsoft 365 (Office 365) and Windows desktop environments.
• Experience using ITSM/service desk ticketing systems.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication and customer service abilities.
• Proactive, curious and self-motivated approach with a strong sense of ownership.

Benefits

• Initial 3-month contract with strong potential to convert to a permanent position.
• Hybrid working arrangement (2 days per week in the office).
• Modern office located in Parramatta, just a short walk from the train station.
• Standard business hours (9:00am - 5:00pm, Monday to Friday).
• Join a collaborative and supportive IT team.
• Immediate start available.

Interview Process

• Stage 1: Head of IT & HR Interview
• Stage 2: Final Interview (if required)

If you're an experienced Service Desk professional with strong Microsoft 365 skills and a passion for delivering exceptional customer support, we'd love to hear from you.