Sales Admin

To perform this job successfully, an individual must perform each essential duty satisfactorily:
Collaborate with and support assigned sales team members to achieve monthly team quota
Utilize NetSuite’s CRM/ERP software as well as using TEAMS for all aspects of order processing to include
Purchase Orders (POs), Sales Orders (SOs), equipment returns as well as entering and updating customer and vendor account information.

Answer incoming phone calls on the Tri Tower Telecom operator line and direct to the appropriate party
Entering V-Quotes (Data entry for part number cost quotes from vendors in NetSuite)
Daily monitoring of Sales order statuses and communicate to sales rep and customer when needed. Send/email customers their shipping tracking numbers after orders ship
Daily auditing and tracking of incoming POs using UPS, FedEx, USPS and freight company websites.

Simultaneously manage multiple sales administration tasks with the highest level of accuracy and details
Maintain communication with internal departments for order status and fulfillment
Process RMAs (customer returns) and VRAs (vendor returns when applicable) as well as replacement orders
Process credit card, PayPal and other payments
FedEx and UPS - create shipping labels for customer returns when needed (PO’s and ebay orders occasionally)
Attend sales meetings and assist with addressing sales strategies as needed
Deliver excellent customer service to ensure ongoing sales and a high level of customer satisfaction
Performs other duties as assigned
EDUCATION AND EXPERIENCE
Associate’s degree in business or related field required
A minimum of 3 years of experience in a sales administrative role, or equivalent combination of education and experience required
Experience working in the Telecom Industry preferred
Proven work experience in account management
Experience with CRM/ERP software preferred
Proficient in Microsoft Office Suite
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