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Senior ServiceNow Developer (On-site, Washington, DC)

TECKNOMIC LLCWashington, DC🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationWashington, DC, United States
RESTSOAPJavaScriptITIL

Job description

About This Role

DC Public Schools (DCPS), Office of Data & Technology, is seeking a Senior ServiceNow Application Developer to support the development, administration, and enhancement of the district’s ServiceNow platform. This hands-on role configures and evolves ServiceNow across modules including Source-to-Pay (S2P), HR Service Delivery (HRSD), IT Service Management (ITSM), and IT Asset Management (ITAM), delivering scalable, secure, user-centered solutions aligned to DCPS priorities.

Responsibilities

  • Serve as a primary administrator for the DCPS ServiceNow instance, supporting day-to-day service operations and maintenance
  • Configure and maintain ServiceNow applications: forms, lists, workflows/flows, notifications, and reporting
  • Support development and enhancement across multiple modules (ITSM, HRSD, S2P, and others)
  • Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications
  • Collaborate with stakeholders to gather requirements and translate business needs into platform-aligned technical solutions
  • Ensure configurations follow ServiceNow best practices (configuration over customization) and maintain upgrade readiness
  • Troubleshoot platform issues, resolve defects, build REST/SOAP integrations, and maintain technical documentation

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, a related field, or equivalent professional experience
  • Five or more years of hands-on ServiceNow administration, including ownership or co-ownership of a ServiceNow instance
  • Strong platform fundamentals: forms, lists, tables, dictionary, Business Rules, Client Scripts, UI Policies, UI Actions, roles and ACLs, update sets
  • Proficiency in JavaScript for ServiceNow scripting; integration via REST/SOAP APIs
  • ITIL Foundation certification or equivalent ITSM process knowledge; able to work 100% onsite in Washington, DC and interview in person
  • Preferred: ServiceNow Certified Application Developer (CAD); ITSM/HRSD/S2P/CSM/SecOps; Integration Hub and data imports; public sector / K-12 / education experience

Required Skills

  • ServiceNow platform administration and instance ownership
  • Application configuration (forms, lists, flows, catalog, notifications, reporting)
  • Multi-module support (ITSM, HRSD, S2P, and others)
  • JavaScript scripting (business rules, client scripts, UI policies)
  • System integration via REST/SOAP APIs and Integration Hub
  • Requirements gathering and stakeholder collaboration; technical documentation
  • *Software / tools:* ServiceNow (Flow Designer, ACLs, update sets), JavaScript, REST/SOAP, Integration Hub

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