Intermediate Administrative Assistant

Job Title: Intermediate Administrative Assistant

Job Location: Edmonton, AB

Job Type: Contract

Pay Range: $35.00hr - $40.00hr

Job Overview:

The Intermediate Administrative Assistant performs a variety of administrative and clerical tasks. Duties include providing support to managers and employees, assisting with daily office needs, and managing various administrative activities.

Client Service & Communication:

• Serve as primary contact for phone and email inquiries from educators, operators, parents, stakeholders, and the public.
• Provide accurate, timely, and respectful responses; assess urgency, manage high call volumes, respond to repetitive questions from callers, and de-escalate difficult situations.
• Explain certification requirements, policies, procedures, assessment processes, and upgrading options.

Processing Credential Assessment & Certification:

• Assess Canadian and international educational credentials against child care staff certification standards.
• Review programs of study and make certification decisions or recommendations in alignment with legislation and policy.
• Manage first-level certification appeals; confirm, revise, or escalate decisions as required.
• Review and process staff qualification exemptions within assigned authority.

Managing Information Systems & Records:

• Accurately enter, maintain, and review client data in information systems.
• Open, update, and manage client files; verify documents for completeness and accuracy.
• Monitor system data quality and identify issues requiring referral or follow-up.

Administrative & Team Support:

• Provide administrative support including file management, scanning, data entry, correspondence, and document processing.
• Assist clients and staff with forms, online applications, and document submission.
• Support training and development of new assessors and administrative staff; assist with reassessments.

Stakeholder & Program Support:

• Liaise with educational institutions, assessment bodies, and other jurisdictions to verify credentials.
• Maintain relationships with organizations delivering child care orientation courses.
• Contribute to system testing, process improvements, and development of guides, forms, certificates, and communication materials.

Requirements:

• High School Diploma or GED.
• 3+ years of experience proofing and formatting Word documents in a professional work setting.
• 3+ years of experience with accurate data processing and data entry.
• 3+ years of relevant experience in a similar administrative role.

Preferred Qualifications:

• Relevant post-secondary education in office administration, including degrees, diplomas, or certificates.
• 3+ years of demonstrated experience collaborating on cross-functional teams to meet critical, time-sensitive deadlines and communicating with diverse audiences.
• 3+ years of experience reviewing and analyzing document content.
• 3+ years of experience working in a call center environment responding to inquiries over the phone or by email and tracking detailed notes in a call tracking system.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities