Supervisor Contract Services

There’s something truly outstanding about Hilton Grand Vacations. We work in an exciting and energetic environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has been vital to the success of Hilton Grand Vacations.

What will I be doing?

With a focus on accuracy, efficiency, workplace knowledge, and professionalism, the Contract Services Supervisor must be capable of performing all Contracts required functions within the department either in-person or via the Contract Services phone system generating and processes vacation ownership agreements and related documents. The Supervisor is also capable of performing back-office duties required to complete the contract lifecycle and provides customer service to internal teams as well as providing structure and training to Coordinators. The Contracts Services Supervisor is responsible for creating and maintaining a cohesive organized team ensuring a positive productive working environment.

You will be responsible for driving company success through performing the following tasks to the highest standards:

• Ensures readiness to accept worksheet submissions and questions from internal customers by being available at the assigned work location or on the Contract Services phone system according to the published work schedule. Remains available to accept submissions/questions in-person or via call through the end of the Coordinator’s scheduled shift.
• Prepares, generates, and processes vacation ownership contracts and related documents accurately and in a timely manner within documented performance standards.
• Verifies data communicated verbally and entered in various company systems to ensure compliance with company policy.
• Obtains credit card authorizations (when needed) and accurately processes payments for various transactions.
• Retrieves credit reports for applicable sales types, when needed.
• Establishes and maintains the purchaser’s file per SOP.
• Reviews signed documents for completeness as needed.
• Ensures that all required documentation is organized and scanned according to documented standard operating procedures.
• Reviews, sorts, and sends completed files to corporate office.
• Completes assigned daily activities related to opening and closing procedures.
• Coordinates and processes contract rescissions/cancellations, as needed.
• When requested, participates in and contributes to special projects and other temporary assignments.
• Works closely and maintains a professional relationship with Quality Assurance and Sales personnel to obtain vital documentation to complete contract files in a timely manner.
• Demonstrates ability to professionally respond to challenges, including (but not limited to) occasional imminent target dates and temporary increases in workload.
• Exercises flexibility, composure, and patience when interacting with all coworkers, including those who may not interact with the same level of professionalism.
• Actively develops their skills and knowledge for all Contract Services operations.
• Maintains proficient knowledge and understanding of Contract Services policies, projects, products and procedures (inclusive of all Deeded, Trust and VIP)
• Demonstrates initiative and ability to work independently with minimal direct supervision.
• Completes all required training and compliance courses according to communicated target dates.
• Is responsible for ensuring the support and training with coordinators and new hires.
• Advance level of knowledge regarding contract processing sophisticated deals with accuracy, understanding and applying all company polices and guidelines.
• Systematically observe the suspense aging report to ensure timely follow up and processing.
• Maintain departmental policies and procedures manual, working with department partners across the company to align site processes.
• Assist with ensuring scheduling needs are met to cover business needs and hours of operation.
• Assist management in coaching and counseling the team members to minimize errors and increase accuracy.
• Responsible for ensuring staff are trained on HGV/HVC required operating systems.
• Assist management with recruiting and hiring process.
• Travel required based on location and business needs.
• Carries out all other reasonable requests by management.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Accurate and efficient digital literacy. Must be proficient in Microsoft Office.
• Able to work a varying schedule, including regular weekends and holidays.
• Must be reliable, have a strong attention to detail, ability to multi-task, ability to work in a fast-paced environment, and must have strong organizational skills.
• High level of professionalism and the ability to effectively manage demanding situations with the highest degree of integrity.
• Strong customer service skills.
• Proficiency in speaking, writing, and reading English.

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Salary - $65,000 per year

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.