Tier II Help Desk with Security Clearance

Required Skills & Experience Active Secret clearance
High school diploma or equivalent
1–3 years of IT support experience, ideally Tier 1, Tier 2, desktop support, help desk, or break/fix
IT certification, such as: CompTIA A+, Network+, Security+, Entry-level Microsoft 365 certification
Experience troubleshooting hardware, software, and end-user IT issues
Experience building, configuring, and deploying laptops/desktops
Working knowledge of TCP/IP, DNS, DHCP, and VPNs
Experience with ticketing systems such as ServiceNow, Zendesk, or ConnectWise
Strong communication and customer-service skills
Ability to troubleshoot independently and appropriately escalate Tier 3 issues Nice to Have Skills & Experience Associate or bachelor’s degree in an IT-related field
Experience supporting printers, scanners, VOIP phones, and other peripherals
Experience with file/profile migrations and enterprise user data transfers
Exposure to basic firewall troubleshooting
Prior experience supporting users in a DoD or cleared environment Job Description Insight Global is seeking Secret Tier 2 Support Technicians to support a large-scale IT environment in the National Capital Region.

These individuals will serve as the escalation point between Tier 1 support and advanced systems teams, troubleshooting hardware, software, networking, and end-user issues. Candidates will work hands-on with laptops, desktops, enterprise applications, user profiles, network connectivity, and peripherals while ensuring issues are thoroughly documented and efficiently resolved. This is a great opportunity for cleared IT professionals looking to continue building their technical support experience in a fast-paced environment.

Compensation

$30/hr to $35/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.