ServiceNow Product Manager

About Us:

LTM is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTM brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTM a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit

Title: ServiceNow Product Manager

Location: Irving, Tx (Hybrid)

Role Overview

We are seeking an experienced ServiceNow SecOps Product Manager to support the strategic direction and delivery of our ServiceNow Vulnerability Response platform. This role requires deep expertise in Vulnerability Response (VR) and a working knowledge of Security Incident Response (SIR), combined with strong stakeholder management and product leadership skills. You will serve with the primary ServiceNow Product Manager as a liaison between Citi's cybersecurity business stakeholders, development teams, and the ServiceNow platform defining and prioritizing the product backlog, translating security requirements into actionable user stories, and driving continuous improvement of the SecOps platform to meet evolving threat landscapes and regulatory demands.

Key Responsibilities

Product Strategy & Roadmap

• Define and own the multi-quarter product roadmap for Citi's ServiceNow SecOps platform, with primary emphasis on Vulnerability Response (VR)
• Translate cybersecurity strategy, regulatory requirements, and business objectives into a prioritized, value-driven product backlog
• Conduct regular roadmap reviews with senior cybersecurity leadership, technology executives, and key stakeholders
• Evaluate and recommend adoption of new ServiceNow SecOps features, releases, and third-party integrations
• Develop and maintain a clear product vision aligned with Citi's enterprise security strategy and risk management framework

Delivery & Agile Leadership

• Serve as Product Owner in Agile/Scrum ceremonies sprint planning, backlog refinement, sprint reviews, and retrospectives
• Write clear, well-defined user stories, acceptance criteria, and functional specifications for the development team
• Prioritize and manage the product backlog to maximize business value and development team throughput
• Remove impediments and make timely product decisions to keep development sprints on track
• Coordinate UAT with cybersecurity stakeholders and ensure quality gates are met before production releases

Stakeholder Management & Platform Governance

• Build and maintain strong relationships with Vulnerability Management, SOC, Threat Intelligence, IT Risk, and Compliance teams as primary platform customers
• Facilitate requirements workshops, discovery sessions, and demos with business and technical stakeholders
• Develop and present product metrics, OKRs, and platform health dashboards to senior leadership
• Partner with Citi's ServiceNow CoE and enterprise architecture teams to ensure platform governance, licensing optimization, and architectural alignment
• Manage vendor relationships with ServiceNow and third-party integration partners; participate in ServiceNow account reviews and roadmap briefings
• Ensure all platform changes comply with Citi's change management, audit, and regulatory requirements (SOX, FFIEC, OCC, GDPR)
• Champion platform adoption through training programs, user documentation, and change management initiatives

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Business Administration, or a related field or equivalent professional experience
• Minimum 5+ years of product management experience in enterprise technology platforms
• Minimum 2+ years of direct, hands-on experience with ServiceNow Vulnerability Response (VR)
• Proven ability to translate complex cybersecurity requirements into clear, actionable product features and user stories
• Experience leading Agile/Scrum teams as Product Owner, including backlog management and sprint facilitation
• Strong understanding of vulnerability management lifecycle, CVSS scoring, and remediation workflows as implemented in ServiceNow VR
• Excellent stakeholder management skills with the ability to influence without authority across technical and non-technical audiences
• Strong analytical and data-driven decision-making skills; experience defining and tracking product KPIs and OKRs
• Familiarity with ServiceNow platform capabilities, release cycles, and the Now Platform ecosystem

Benefits/perks listed below may vary depending on the nature of your employment with LTM (LTIM):

Benefits and Perks:

• Medical Plan Covering Medical, Dental, Vision
• Term and Long-Term Disability Coverage
• Plan with Company match.
• Insurance
• Time, Sick Leave, Paid Holidays
• Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTM is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office:

In order to comply with LTM s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTM s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTM s applicable processes.