Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance on a Contract basis. This contract assignment will run for 5 weeks and supports employees with day-to-day technology issues across desktop, laptop, and productivity tools. The role is ideal for someone who can deliver responsive Tier 1 and Tier 2 support in a mixed Windows and macOS environment while maintaining a detail-oriented, service-focused approach.

Responsibilities

Deliver first- and second-level technical support for hardware, software, and basic network-related issues in an office setting. Troubleshoot and resolve problems affecting Windows PCs, Mac computers, and commonly used end-user applications. Assist staff with account access, configuration questions, and day-to-day use of Google Workspace tools. Set up, image, configure, and deploy workstations and peripheral equipment for onsite users as needed. Document incidents, solutions, and recurring issues clearly to support efficient follow-up and knowledge sharing.

Escalate more complex technical matters when necessary and coordinate with the appropriate internal or external support resources. Provide hands-on user assistance during office hours and help maintain smooth operation of end-user technology throughout the contract period. Requirements
Previous experience providing Tier 1 and Tier 2 help desk or desktop support in a fast-paced environment. Working knowledge of Windows PC troubleshooting, including hardware and operating system support. Hands-on experience supporting macOS devices in a business setting.

Practical familiarity with Google Workspace administration or end-user support. Strong problem-solving skills with the ability to communicate technical guidance clearly to non-technical users. Availability to work onsite for the full 5-week contract assignment. Ability to manage multiple support requests effectively while maintaining a high level of customer service. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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