Help Desk/Desktop Support Analyst

Description
Our client is looking for a Help Desk/IT Support Specialist to provide responsive technical support for employees in the Salt Lake area. This Long-term Contract position is ideal for someone who can quickly become a dependable point of contact for day-to-day IT issues while helping maintain a stable, secure, and productive user experience. The role supports a manufacturing organization and offers the opportunity to work closely with end users while contributing to reliable technology operations across multiple sites.

Responsibilities

Deliver front-line technical assistance for hardware, software, and access-related issues affecting office and plant-based employees. Diagnose and resolve desktop, laptop, peripheral, and Microsoft Windows problems to minimize user downtime. Administer user accounts and permissions in Active Directory and support core Microsoft 365 Enterprise services. Provide device support and enrollment assistance through Intune, including basic configuration and troubleshooting activities.

Investigate routine network connectivity issues and coordinate with broader IT teams when escalation is needed. Guide employees on effective use of workplace technology by offering clear end-user training and practical support. Track, prioritize, and document support requests to ensure timely follow-up and consistent service delivery. Assist with operational IT activities that help senior team members focus on larger infrastructure, cybersecurity, and service improvement efforts. Requirements
3-5 years of experience in help desk, desktop support, or a similar end-user support role.

Working knowledge of Active Directory for account maintenance, access support, and basic administrative tasks. Hands-on experience troubleshooting Microsoft Windows environments and common desktop hardware issues. Familiarity with Microsoft 365 Enterprise applications and user support in a business setting. Exposure to Intune for device support, configuration, or endpoint management tasks. Ability to perform basic network troubleshooting, including identifying common connectivity problems. Strong communication skills with the ability to explain technical concepts clearly to non-technical users.

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