Help desk Support (REMOTE)

VITA - VITA Print Service Support Technician (813974)

Richmond, VA 23225

12+ Months

Both Phone and In Person

Hybrid

VITA Print Service Support Technician - Phone and In Person IVs required!

ON SITE Training period required, then can be remote (see below)

Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.

Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected, does your candidate agree to this arrangement?

ABOUT THE ROLE

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.

The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Skill Matrix:

Microsoft 365 Required 5 Years

Strong communication and interpersonal skills and detail oriented Required 5 Years

Strong analytical and troubleshooting skills Required 5 Years

Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5 Years

Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5 Years

Commitment to delivering high quality end user support and customer service Required 5 Years

Experience in a help desk or technical support role. Required 5 Years

Knowledge of IT systems Required 5 Years

Knowledge of print services environment Desired 2 Years