National Capacity Coordinator

Summary

Coordinate andoptimisenational airspace capacity in a dynamic operational environment, working collaboratively with aviation stakeholders to support safe,efficientand effective network performance across Australia.

The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world's airspace and provision of aviation rescue firefighting services at Australia's busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep are helping to secure the future of Australia's skies and keep it amongst the safest in the world.

We connect people with their world safely - linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful. We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

The Role & The Team

Reporting to the NOMC Line Leader, the National Capacity Coordinator (NCC) plays a critical role in managing national airspace capacity. You will be responsible for both pre-tactical planning and tactical response to events impacting airspace and aerodrome capacity, working closely with internal teams and external stakeholders to optimise national network performance.

This role operates within a 24/7 environment and requires strong operational judgement, stakeholder engagement, and the ability to manage multiple priorities in a safety-critical setting.

Staff enjoy working in the NCC because no two days are the same. Our workplace is very diverse with staff coming from a wide variety of backgrounds. One to three months of on-the-job-training on any new function ensures our staff feel equipped to deliver our services. The flexibility in balancing work/life that comes with doing shift work is another great motivator for our staff.

In this role, you will:

• Coordinate the strategic, pre-tactical and tactical management of national airspace and aerodrome capacity
• Develop and maintain daily optimised national network performance plans
• Manage acceptance rates, Ground Delay Programs, and Collaborative Decision Making (CDM) processes
• Coordinate airspace requests, aerodrome and instrument approach training bookings
• Manage and adjust capacity in response to unplanned events, works programs, and network disruptions
• Work closely with Air Traffic Control, aviation meteorologists, NAMO, and other stakeholders
• Contribute to post-operational analysis and performance reporting
• Demonstrate strong safety leadership and compliance with Work Health and Safety requirements

The successful candidate will be an experienced operational professional with strong judgement and decision making capability, able to operate confidently in a safety critical, fast paced, and complex environment. They will excel at stakeholder engagement, demonstrate sound operational awareness, and contribute to optimising national airspace capacity through effective planning, coordination, and collaboration.

The successful candidate will have:

• Demonstrated experience in an operational decision making role within a safety critical transport environment
• Strong analytical and problem solving skills, with the ability to manage competing priorities effectively
• High level interpersonal and communication skills, enabling effective collaboration with internal and external stakeholders
• Proven ability to adapt to changing operational conditions and make timely, well considered decisions
• Experience using specialist systems, tools, and technology to support operational outcomes
• A strong commitment to safety, compliance, and Airservices' values and behaviours
• Availability to work within a 24/7 operational environment

At Airservices Australia, we embrace and thrive on diversity of thought, perspectives, and capabilities because we know the benefits of having a workforce that is representative of the community that we serve. We appreciate everyone is unique and acknowledge diversity in thought leads to greater transparency and improved consideration in our decision making.

We believe a diverse workforce supported by an inclusive culture is central to our success. We actively encourage and welcome candidates from all cultural backgrounds, gender identities, people living with disability and Aboriginal and Torres Strait Islander peoples to apply.

Security Clearance

To be eligible to apply, you must be an Australian Citizen or a Permanent resident as an Airservices Background check is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.

Advertised: 18 Sep :00 AM AUS Eastern Standard Time
Application close: 04 Oct :55 PM AUS Eastern Daylight Time