Business Analyst

Position Overview

Spartanburg County Information Technologies is seeking an experienced Contract Business Analyst Documentation Recovery to support its Cybersecurity Program and Documentation Recovery initiative.

The Business Analyst will serve as the discovery and analysis lead, working closely with IT leadership, technical teams, and County stakeholders to identify documentation gaps, capture institutional knowledge, analyze current-state processes, and create structured business-analysis artifacts.

The role will help improve operational resilience, cybersecurity, knowledge transfer, disaster recovery, business continuity, and long-term documentation governance.

Key Responsibilities

• Lead discovery sessions, stakeholder interviews, workshops, and requirements-gathering activities.
• Work with IT teams and County stakeholders to understand undocumented or inconsistently documented processes.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other business-analysis artifacts.
• Use Microsoft Visio to create process maps, workflow diagrams, and technical/business diagrams.
• Identify documentation gaps, knowledge dependencies, single points of failure, process risks, inconsistencies, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for:
• SOPs
• Runbooks
• Knowledge articles
• System documentation
• Recovery documentation
• Translate SME knowledge into clear and structured source material.
• Collaborate closely with Technical Writers and IT leadership to develop high-quality documentation.
• Facilitate review and validation sessions to ensure documentation accurately represents County operations.
• Maintain documentation backlogs, priorities, ownership, status tracking, and dependencies.
• Support documentation standards, templates, governance processes, ownership models, review cycles, and repository organization.
• Manage multiple workstreams and deliverables with limited supervision.

Required Qualifications

Must-Have Skills

1. 10+ years of Business Analysis experience in complex IT or technology environments.
2. Strong experience with:
• Requirements elicitation
• Stakeholder interviews
• Workshop facilitation
• Requirements analysis
• Stakeholder management
3. Advanced proficiency with Microsoft 365, including:
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Teams
• Microsoft SharePoint
4. Strong proficiency with Microsoft Visio for:
• Process mapping
• Workflow documentation
• Business/technical diagrams
5. Experience working with technical SMEs across areas such as:
• IT Infrastructure
• Applications
• Service Delivery
• Cybersecurity
• IT Operations

Preferred Qualifications

• Experience with documentation recovery or documentation modernization initiatives.
• Experience with IT operational maturity, knowledge management, or process standardization.
• Experience documenting:
• Cybersecurity processes
• IT infrastructure
• Disaster recovery
• Business continuity
• IT Service Management
• Experience with SharePoint-based documentation repositories and governance.
• Familiarity with ITIL, NIST, CIS, or similar IT/security frameworks.
• Experience working in government, public sector, or highly regulated environments.

Education

Required:

• Bachelor's degree in Information Technology, Information Systems, Business, or a related field.