Collection Negotiator Finance Account

Job Description
Job Description
Collection Negotiator – Finance Accounts
B and B Attorneys is seeking an experienced
Collections Negotiator to join our team. We are looking for someone who is confident on the phone, skilled at negotiation, and experienced in working directly with consumers to resolve outstanding financial obligations. This position focuses on accounts involving consumer finance debt
, including money borrowed through finance companies.

The ideal candidate understands how to communicate professionally with debtors, identify realistic payment options, overcome objections, and negotiate resolutions that move accounts toward payment.

Responsibilities
Communicate with consumers by telephone regarding outstanding accounts
Negotiate payment arrangements, settlements, and account resolutions
Ask effective questions to understand a consumer’s financial circumstances and ability to pay
Handle objections and difficult conversations professionally and confidently
Work toward mutually workable resolutions while meeting client and company expectations
Maintain accurate and detailed notes regarding all conversations, negotiations, promises to pay, and account activity
Follow up consistently on payment arrangements and unresolved accounts
Manage a portfolio of accounts and prioritize collection activity
Maintain professionalism and comply with all applicable debt-collection laws, regulations, client requirements, and company policies
Qualifications
Previous collections, consumer finance, debt recovery, or account negotiation experience strongly preferred
Strong negotiation and telephone communication skills
Comfortable spending a significant portion of the workday speaking with consumers by phone
Ability to remain calm, professional, and persistent during challenging conversations
Strong listening skills and the ability to determine when and how to adjust a negotiation approach
Goal-oriented and motivated by results
Strong organizational and follow-up skills
Ability to document accounts accurately and work efficiently in a high-volume environment

Who We Are Looking For
We are looking for more than someone who simply makes collection calls. We want a strong negotiator who can build rapport, listen, think on their feet, and confidently guide a conversation toward resolution.
Experience collecting accounts for consumer finance companies, personal loans, installment loans, or similar financial products would be especially valuable.
If you have a proven ability to negotiate, communicate effectively, and successfully resolve delinquent accounts, we would like to hear from you.