MFT Support Engineer

Job Summary

We are seeking an experienced Senior MFT Support Engineer to provide operational support, administration, and maintenance of enterprise Managed File Transfer (MFT) platforms supporting critical business-to-business (B2B) integrations and file exchange services. The role is responsible for supporting IBM Sterling products, managing trading partner connectivity, troubleshooting file transfer issues, ensuring security compliance, and maintaining highly available file transfer infrastructure. The successful candidate will support a large-scale environment comprising approximately 3,000 trading partners and 800+ internal file transfer processes, ensuring reliable and secure data exchange across enterprise systems.

Day to Day job Duties:

• MFT Platform Support
  • Provide L2/L3 production support for Managed File Transfer services and B2B file exchange platforms.
  • Monitor, troubleshoot, and resolve file transfer failures, connectivity issues, and processing delays.
  • Ensure high availability and performance of enterprise file transfer services.
  • Conduct root cause analysis (RCA) and implement preventive measures for recurring incidents.
  • Support platform maintenance activities, upgrades, patches, and configuration changes.
• IBM Sterling Administration
  • Administer and support the following IBM Sterling components:
  • IBM Sterling File Gateway (SFG)
  • IBM Sterling B2B Integrator
  • IBM Connect:Direct
  • IBM Sterling Secure Proxy
  • IBM Sterling External Authentication Server (SEAS)
  • IBM Control Center
  • Manage backend configurations and support platform upgrades.
  • Troubleshoot application, routing, and connectivity issues across Sterling components.
• Trading Partner Management
  • Support onboarding and maintenance of trading partner profiles.
  • Manage communication protocols, connection settings, and partner configurations.
  • Maintain and support approximately 3,000 trading partner relationships.
  • Coordinate testing and validation of file exchange processes with external partners.
• File Transfer Operations
  • Support enterprise file transfer processes using: SFT IBM Connect:Direct Secure B2B protocols
  • Monitor inbound and outbound file transmissions.
  • Troubleshoot failed transfers, routing issues, and delivery exceptions.
  • Support over 800 internal file transfer processes and integrations.
• Security & Compliance
  • Manage SSL/TLS certificates and secure communications.
  • Support encryption and decryption processes using PGP standards.
  • Ensure compliance with enterprise security policies and data protection requirements.
  • Support certificate renewals, key management, and security audits.
• Application & Process Support
  • Support Business Process development and troubleshooting within the Sterling environment.
  • Manage mailbox configurations and routing rules.
  • Support custom applications and utilities used for file transfers, including Route Manager-related processes.
  • Analyze and optimize file transfer workflows and configurations.
• Database & Infrastructure Support
  • Perform database queries for troubleshooting and operational analysis.
  • Support platforms running on AIX and Windows environments.
  • Coordinate with infrastructure and database teams during incidents and upgrades.
  • Support Java upgrade activities associated with Sterling platforms.
• Monitoring & Incident Management
  • Use IBM Control Center to monitor file transfer operations and system health.
  • Participate in incident response, problem management, and change management activities.
  • Develop and maintain operational documentation, runbooks, and knowledge articles.
  • Support on-call and after-hours production support as required.

Basic Qualifications:

5 years of hands on experience on the below:

• IBM Sterling Suite - 5 years of hands on experience
  • IBM Sterling File Gateway (SFG)
  • IBM Sterling B2B Integrator
  • IBM Connect:Direct
  • IBM Sterling Secure Proxy
  • IBM Sterling External Authentication Server (SEAS)
  • IBM Control Center Administration
• Managed File Transfer & B2B Integration - 5 years of hands on experience
  • Managed File Transfer (MFT)
  • Trading Partner Management
  • File Routing and Mailbox Management
  • Secure File Exchange Protocols
  • B2B Integration Support
• Security - 5 years of hands on experience
  • SSL/TLS Certificate Management
  • PGP Encryption & Decryption
  • Secure Proxy Technologies
  • Authentication & Authorization Concepts
• Infrastructure - 5 years of hands on experience
  • AIX Administration
  • Windows Server Support
  • Java Platform Support and Upgrades
• Database & Operations - 5 years of hands on experience
  • SQL and Database Querying
  • Log Analysis and Troubleshooting
  • Performance Monitoring
  • Incident and Problem Management

Education

Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.

About NTT DATA:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a MFT Support Engineer to join our team in Frisco, Texas (US-TX), United States (US).

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($55.00 - $65.00/Hour). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #LI-NorthAmerica

Contact Information

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