Salesforce Business Analyst

Job Title: Salesforce Business Analyst
Experience: 12+ Years
Employment Type : W2

Job Summary

We are seeking an experienced Salesforce Business Analyst with 12+ years of experience in business analysis and requirements management, including strong expertise in Salesforce CRM implementations. The ideal candidate will bridge the gap between business stakeholders and technical teams, translate business needs into functional requirements, and support Salesforce solution delivery, testing, and deployment.

Key Responsibilities

• Gather, analyze, and document business requirements through stakeholder interviews, workshops, and discovery sessions.

• Translate business needs into business requirement documents (BRDs), functional requirement documents (FRDs), user stories, and acceptance criteria.

• Analyze Salesforce business processes and recommend improvements to existing workflows.

• Work closely with Salesforce Administrators, Developers, Solution Architects, Product Owners, and QA teams.

• Define and document business processes using process flows, use cases, and workflow diagrams.

• Support Salesforce Sales Cloud, Service Cloud, and Experience Cloud implementations.

• Analyze Salesforce objects, fields, page layouts, record types, validation rules, reports, and dashboards.

• Facilitate Agile ceremonies, backlog refinement, sprint planning, and stakeholder reviews.

• Develop and execute UAT plans, test scenarios, and test cases.

• Coordinate User Acceptance Testing (UAT), manage defects, and obtain business sign-off.

• Support data migration, data mapping, integrations, and Salesforce release activities.

• Manage change requests, scope adjustments, requirements traceability, and project documentation.

• Ensure solutions align with business objectives, security requirements, and compliance standards.

Required Skills

• 12+ years of experience in business analysis, preferably in enterprise IT and CRM implementations.

• Strong hands-on experience with Salesforce CRM business processes and implementations.

• Experience with Sales Cloud and Service Cloud; Experience Cloud is a plus.

• Strong skills in requirements gathering, gap analysis, process mapping, and functional documentation.

• Experience writing user stories, acceptance criteria, BRDs, FRDs, and use cases.

• Knowledge of Salesforce objects, workflows, reports, dashboards, profiles, roles, and permission sets.

• Experience with Agile/Scrum, Jira, and Confluence.

• Strong UAT planning, test coordination, defect tracking, and business sign-off experience.

• Excellent communication, stakeholder management, and problem-solving skills.

• Ability to work with business users and technical teams across multiple departments.

Preferred Qualifications

• Salesforce Certified Business Analyst.

• Salesforce Administrator certification is a plus.

• Experience with Salesforce integrations, APIs, and data migration.

• Experience with Salesforce CPQ, Marketing Cloud, or industry-specific Salesforce solutions.

• Experience in healthcare, financial services, insurance, or other regulated industries is advantageous.