Desktop Support Project Manager

Title: Desktop Support Project Manager

Location:  Rochester NY. 

C2C/1099

This role is for someone with prior Project Management experience supporting desktop users (Hardware Replacement, Windows Upgrades, PC Refresh, WIN7 / WIN10, etc.) and providing support in the datacenter.

Qualifications:

• Knowledge of ticketing platforms is key and knowledge of ITIL fundamentals is a plus.
• Prior experience supporting a client’s datacenter operations a plus
• Basic understanding of project management terminology and methodology
• Knowledge and experience in ServiceNow are a big plus.
• Ability to do project planning, budget estimation and management, resource planning and assessment, financial planning, and reporting. 
  Can manage small project teams.
• Ability to build rapport with clients.
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Has 3-5 years of experience

Responsibilities:

• Work with and under the direction of the Project Manager to ensure adherence with program goals and SLA attainments
• Liaise with business financial leads and users to help in tracking Charge back to Project cost center.
• Will coordinate with selected vendors to ensure smooth delivery of services to all end users and datacenter stakeholders.
• This individual will be responsible for planning and coordination of all end user services and desktop support required by end users.
• Active contract tracking and management.
• Presenting / Reporting results in various forums
• Liaise with vendors to generate POs / Initiate SOW reviews and signoffs
• Help generate agenda and schedule business meetings (X-line sponsor/Application
• Assist the team in change management activities (where applicable)
• Provide technical assistance with computer hardware and software
• Recommend hardware and software improvements
• Track customer issues and resolution