Senior Specialist - D365 Administrator

We are seeking an experienced and strategic Senior D365 Systems Administrator to join a global Microsoft Dynamics 365 Operations team. This role is critical in ensuring the stability, performance, and continuous improvement of a cloud-based ERP environment supporting global business operations.

You will take ownership of complex functional areas within Microsoft Dynamics 365 Finance & Operations (D365 F&O), act as a senior escalation point for system issues, and lead initiatives that enhance system reliability and efficiency. This position combines hands-on technical expertise with functional ERP knowledge, stakeholder collaboration, and operational leadership.

The role is ideal for someone who thrives in complex environments, enjoys solving high-impact system challenges, and is passionate about driving continuous improvement in enterprise systems.

ERP System Support & Stability

• Act as a senior escalation point for Microsoft Dynamics 365 Finance & Operations platform issues.
• Ensure the stable and uninterrupted operation of core business systems supporting global operations.
• Lead functional investigations during system outages and incidents, identifying root causes and proposing immediate workarounds to maintain business continuity.
• Conduct detailed root cause analysis for recurring or complex system issues and define long-term corrective actions.Functional Ownership & System Configuration
• Take ownership of complex functional areas within D365 F&O, including (but not limited to) Order-to-Cash and Advanced Warehouse Management.
• Maintain, configure, and optimise ERP system functionality to ensure alignment with business requirements.
• Collaborate with technical and business stakeholders to evaluate and implement configuration changes that improve system performance and stability.

Continuous Improvement & Innovation

• Identify opportunities to improve system efficiency, reliability, and scalability.
• Proactively contribute to system optimisation initiatives and internal knowledge sharing practices.
• Challenge existing processes and drive enhancements to improve overall ERP functionality and user experience.
• Support the development and maintenance of best practices and operational documentation.

Project & Delivery Management

• Lead functional workstreams and sub-projects from initiation through to delivery.
• Manage deliverables, timelines, dependencies, and coordination with internal teams and external partners.
• Ensure successful implementation of system enhancements and functional changes.
• Support cross-functional ERP initiatives within a global transformation environment.

Stakeholder Collaboration

• Work closely with senior technical teams, business stakeholders, and external vendors.
• Translate business requirements into functional system solutions and improvements.
• Facilitate discussions to align system capabilities with operational and strategic business needs.
• Act as a trusted advisor on D365 functional capabilities and system optimisation.

Incident Management & On-Call Support

• Participate in an on-call rotation to provide after-hours support for critical incidents.
• Ensure timely response and resolution of high-priority system issues.
• Support incident communication and escalation processes during major outages.

Required Qualifications

• Proven experience working with Microsoft Dynamics 365 Finance & Operations (D365 F&O).
• Strong background in ERP system administration, functional support, or application support roles.
• Experience supporting complex enterprise systems in a global or multi-region environment.
• Hands-on knowledge of functional ERP processes such as Order-to-Cash and Warehouse Management.
• Experience in incident management, root cause analysis, and production support environments.

Skills & Competencies

• Deep understanding of Microsoft Dynamics 365 F&O functional architecture
• Strong problem-solving and analytical skills
• Ability to diagnose and resolve complex system issues
• Experience with ERP configuration and functional troubleshooting
• Strong stakeholder management and communication skills
• Ability to work under pressure in high-severity incident scenarios