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Program Manager (Healthcare)

MetaSense, Inc.East Hartford, CT🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationEast Hartford, CT, United States

Job description

Title: Program Manager (Healthcare)

Location: Hartford, CT (Hybrid 2-3 days a week)
Duration: Long Term
Interview Mode: Video
The Program Manager will serve as the portfolio lead for reporting and analytics initiatives supporting ACS Operations, spanning Care Management (CM), Utilization Management (UM), and all Lines of Business.
Key responsibilities include:
  • Own the end-to-end portfolio view of reporting and analytics requests from ACS Operations.
  • Establish and maintain committed delivery plans, ensuring delivery teams remain aligned to agreed timelines and priorities.
  • Proactively manage risks, issues, actions, and dependencies (RAID) and drive resolution of delivery challenges.
  • Manage relationships with ACS Operations stakeholders across CM and UM, with a strong focus on communication, expectation management, and minimizing escalations.
  • Coordinate across multiple BI, reporting, analytics, and data teams to provide a consistent and transparent view of priorities, progress, risks, issues, and dependencies.
  • Provide clear bi-weekly and monthly portfolio-level reporting to stakeholders across various levels of seniority, including leadership.
  • Work effectively in high-pressure and high-escalation environments, particularly where reporting deliverables support state/CMS regulatory submissions or contractual compliance requirements.
  • Be onsite at the Hartford office a few days per week to build strong working relationships with key Operations stakeholders at ED, AVP, and VP levels.

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