Customer Success Manager – Enterprise Creative & AI Solutions [214378]

Are you ready to champion customer success for some of the world’s most innovative organisations? We are seeking a dynamic and strategic relationship builder to help enterprise clients unlock the full potential of cutting-edge creative production and custom generative AI solutions. In this highly collaborative role, you will act as the ultimate advocate and strategic partner, guiding clients from initial onboarding to deep, value-driven adoption, ensuring their creative and productivity workflows are transformed for the future.

The Opportunity and Your Impact

In this critical customer-facing role, you will own the post-sales relationship for key enterprise clients utilising advanced creative production and custom model solutions. You will translate complex business priorities into actionable success plans, establish trusted relationships with executive stakeholders, and coordinate cross-functional internal teams to deliver measurable business outcomes. Your efforts will directly drive solution adoption, mitigate risks, and help clients realise the true value of their technology investments, making you an indispensable strategic advisor.

What’s in it for you?

• Rate: £63.57 per hour.

• Holiday entitlement: 33 days per annum, pro rata, inclusive of Bank Holidays

• Long-Term Stability: Secure a 12-month contract (December 2026 to December 2027).

• Modern Working: 50% hybrid flexibility based out of the vibrant Old Street tech hub in London.

• Impact: Sit at the forefront of the generative tech revolution, shaping how top-tier enterprises deploy next-generation creative solutions.

What You’ll Do

• Own the overall post-sales customer success motion for key creative production and custom model accounts.
• Build and maintain trusted relationships with customer stakeholders, including business leaders, executives, practitioners, and technical partners.
• Develop comprehensive customer success plans that align business objectives with prioritised use cases, adoption milestones, and measurable outcomes.
• Lead structured discovery sessions to understand customer priorities, operating models, business challenges, and value-realisation opportunities.
• Drive active adoption by identifying barriers, aligning stakeholders, coordinating enablement resources, and maintaining momentum through launch and expansion phases.
• Measure, track, and communicate value realisation using agreed success metrics, adoption indicators, and progress reports.
• Monitor customer health, proactively identify risks (such as stakeholder changes or implementation challenges), and execute effective mitigation plans.
• Orchestrate cross-functional internal teams—including sales, solution specialists, professional services, support, and product engineering—to deliver a unified customer experience.
• Facilitate executive business reviews, success checkpoints, and adoption workshops to demonstrate progress and reinforce value.
• Capture and share customer insights, feedback, and product requirements with internal stakeholders to drive continuous product and program improvement.

What You Need to Succeed

• Bachelor’s degree or equivalent practical experience.
• Proven experience in customer success, account management, consulting, strategic services, solution adoption, or a similar enterprise customer-facing function.
• Demonstrated ability to manage multiple customer relationships and coordinate complex, cross-functional teams in an enterprise environment.
• Strong ability to translate high-level business priorities into structured, actionable plans and measurable outcomes.
• Exceptional written, verbal, presentation, and executive-level communication skills.
• Ability to operate independently, prioritise effectively, and maintain momentum across multiple customer initiatives.

Preferred Qualifications

• Experience with industry-standard creative, productivity, digital-document, collaboration, or digital workflow technologies.
• Experience leading enterprise adoption, change management, enablement, or value-realisation programs.
• Ability to engage credibly with both senior executive stakeholders and hands-on creative practitioners.
• Familiarity with customer-health frameworks, success plans, adoption metrics, or customer relationship management (CRM) systems.
• Experience working across distributed, matrixed, or global teams.
• Relevant industry, business-transformation, or digital-workflow expertise.

Client Description

A multinational cloud-based software company specialising in a series of products designed to drive creative innovation across multimedia. Used by millions around the world for personal and professional use across all industries.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.

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