Client Success Research Executive

Make Your Mark at Ipsos

Are you naturally curious, analytical and passionate about creating exceptional customer experiences? Do you enjoy working with data, building client relationships and uncovering insights that drive action? Join our Channel Performance team and help some of the world's leading brands improve their customer experience.

About the Role

As a Research Executive within Ipsos Channel Performance (ChP), you'll play a key role in delivering mystery shopping programmes that help clients understand and improve customer experience and operational performance. Channel Performance is the UK's largest provider of mystery shopping services, working with leading organisations across retail, hospitality and telecommunications.

You'll be responsible for the day-to-day management of a portfolio of client programmes, ensuring projects are delivered accurately, on time and to the highest quality standards. Working closely with clients, operations teams and mystery shoppers, you'll help solve problems, streamline processes and turn complex data into meaningful insights.

This is a fantastic opportunity for someone looking to build a career in research and client management. You'll gain exposure to a wide range of industries, develop strong analytical and stakeholder management skills, and work alongside experienced colleagues in a collaborative and supportive environment where your work will have a direct impact on client decision-making.

The Channel Performance teams are based in Wapping, London, St Albans and Milton Keynes. Ideally, this person should be willing to travel to the London or St Albans office.

About You

Essential Skills

• Excellent attention to detail.
• Strong analytical skills and confidence working with large datasets.
• Ability to identify key findings and translate data into meaningful insights.
• Strong organisational and time management skills.
• Confident communicator with the ability to build effective client relationships.
• Ability to follow established processes while proactively identifying improvements.
• Strong Microsoft Office skills, particularly Excel and PowerPoint.
• Proficiency in AI use and adoption to enhance day-to-day tasks.

Desirable Skills

• Previous experience within mystery shopping, customer experience or market research.
• Understanding of retail, hospitality or telecommunications sectors.
• Passion for understanding people, customer behaviour and market trends.
• Experience producing client-facing reports and presentations.
• Ability to remain calm and effective in a fast-paced environment.

Behaviours

Aligned to Ipsos' Ignite behaviours, you'll demonstrate:

• Analytical thinking.
• Curiosity and continuous learning.
• Resilience, flexibility and agility.
• Creative problem-solving.
• Empathy and active listening.
• Strong customer and service orientation.
• Motivation and self-awareness.

Benefits

We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.

We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We appreciate you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process.

Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.

Ready to have an impact? Apply now!