Learning and Development Manager

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Learning and Development Manager is responsible for developing, implementing, and managing enterprise learning and development programs that support organizational goals and employee growth. Through ongoing partnership with business leaders, this role identifies organizational and individual development needs, prioritizes learning initiatives, and manages the development and acquisition of learning content and solutions.

The Learning and Development Manager serves as a project manager for learning initiatives, oversees learning platforms and vendor relationships, tracks participation and compliance, and evaluates the effectiveness of learning programs. This role collaborates closely with leaders, subject matter experts, and People Experience Business partners to create scalable learning experiences, leadership development programs, and career growth pathways across the organization.

Duties and Responsibilities

• Prepare, implement, and continuously enhance learning programs and career development paths.
• Conduct organizational and individual learning needs assessments using a variety of tools and methodologies.
• Partner with department leaders to identify, prioritize, and implement ongoing training and development needs.
• Deploy and manage company-wide learning and development initiatives.
• Serve as project manager for learning and training development projects.
• Manage and optimize e-learning platforms and learning technologies.
• Evaluate, recommend, and coordinate learning vendors, programs, and tools in partnership with leadership.
• Manage vendor relationships, contracts, deliverables, and program outcomes.
• Facilitate or deliver training sessions as needed.
• Partner with People Experience team members to design and implement employee development programs.
• Track learning participation, completion rates, and compliance requirements.
• Analyze learning data and provide reporting and recommendations to leadership.
• Collaborate with subject matter experts and operational leaders to develop leadership and career growth programs.
• Manage the learning and development budget and support vendor negotiations.
• Measure and evaluate the effectiveness of learning programs and recommend improvements.
• Maintain learning content, curricula, and resources to ensure relevance and alignment with business needs.

Minimum Requirements

• 7+ years of experience in Learning & Development, Training, Organizational Development, or a related field.
• Experience designing and implementing enterprise learning programs.
• Strong project management and budget management experience.
• Excellent verbal and written English communication skills.
• Demonstrated ability to build strong relationships with stakeholders, business leaders, employees, and vendors.
• Experience with learning management systems (LMS) and e-learning platforms; Udemy experience is a plus.
• Proven experience developing and evaluating effective learning programs.
• Experience partnering with cross-functional stakeholders to drive organizational learning initiatives.
• Prior experience supporting learning programs for technology-focused organizations or roles preferred.
• Strong analytical skills with experience tracking participation, compliance, and program effectiveness metrics.

Required Skills:
Problem Solving & Critical Thinking
Adaptability in a Fast-Paced Environment
Stakeholder Management & Relationship Building
Learning Program Design & Delivery
Project & Program Management
Creative Thinking & Innovation
Effective Written and Verbal Communication
Influencing Without Authority
Collaboration & Cross-Functional Partnership
Data Analysis & Decision Making

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.