Client Portal Support Analyst

RESPONSIBILITIES

Kforce has a client in Boston, MA that is seeking a Client Portal Support Analyst that supports the rollout and ongoing stabilization of new client portal. This role focuses on production issue triage, data analysis, user migration validation, and operational support rather than traditional IT help desk responsibilities.

REQUIREMENTS

• Approximately 3+ years of relevant experience preferred; Less experience may be considered if the candidate demonstrates strong analytical and problem-solving skills
• Strong Excel skills are critical
• Experience with VLOOKUPs and data comparison techniques
• Ability to analyze multiple spreadsheets and reconcile information across datasets
• Strong data organization and management skills
• Experience working with large datasets
• Production support, operations support, or issue-management experience preferred
• UI/UX or portal experience is a plus, but not required

Professional Traits

• Comfortable working in a fast-paced environment
• Thick-skinned, resilient, and able to navigate challenging situations confidently
• Strong problem-solving ability and willingness to dig into issues
• Able to quickly understand business processes and identify patterns
• Self-starter who can effectively manage ambiguity

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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