Quick Overview
Seniority
Mid Senior
Work mode
Hybrid
Location
Richardson, TX, United States
Posted
Yesterday
Agile
Job Description
- Job Title: Verint WFM Engineer – Amazon Connect Integration
- Location: Any location in USA
- Duration: Long-Term Contract
Mandatory Skills:
- Hands-on Verint WFM experience
- Hands-on Amazon Connect connectors and integration
- Verint configuration, deployment, and administration
- PaaS solution design
- SSO integration – SAML, OAuth, OpenID Connect
- Enterprise Contact Center / CCaaS implementation experience
- Production troubleshooting and deployment support
Preferred Skills:
- AWS Cloud experience
- Contact Center / Workforce Optimization knowledge
- Enterprise security and identity management
- Agile delivery experience
- Banking/Financial Services experience
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