CSR

Job#: 3051156

Job Description:
CSR

Location: Salt Lake City, Utah (Hybrid)

Role Overview

We are seeking a Customer Service Representative to join our team. The primary function of this role is to provide support to consumers by handling inbound calls, researching issues, and documenting information within the company database. This position requires a professional who can effectively manage customer interactions and perform technical tasks in a dynamic environment.

Key Responsibilities

• Take inbound calls from consumers.
• Handle and research issues over the phone.
• Utilize a computer database to verify and document information.
• Multi-task between calls and emails.
• De-escalate situations involving upset customers.
• Handle and research customer problems over the phone.
• Utilize a computer database to verify and document information accurately.
• One opening requires a Spanish-bilingual candidate.

Required Qualifications

Education: A High School Diploma or GED is required.

Experience: A minimum of three years of customer service experience analyzing and solving customer problems is required. Candidates must also have at least three years of experience in an office setting using a telephone and computer as primary job tools.

Skills:

• Familiarity with computer and Windows PC applications, with the ability to learn new and complex computer system applications.
• Ability to navigate a computer while on the phone.
• Capability to multi-task and understand multiple products.
• Must have reliable transportation for onsite work requirements.
• Authorization to work in the United States.
• Must meet the requirement of working four days in the office in downtown Salt Lake City.

Preferred Qualifications

• Experience with ServiceNow is considered a plus.
• Formal training in customer de-escalation techniques.

Work Environment

This role requires availability to work 40 hours per week, Monday through Friday, from 9:00 AM to 5:00 PM. The position is hybrid, requiring four days onsite per week in downtown Salt Lake City after an initial 90-day period. The work environment involves frequent speaking and listening with a headset, sitting, and using a computer for extended periods.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.