IT Support / Deskside Engineer

IT Support / Deskside Engineer Location: Antrim Contract: Initial 3 months Hours: M-F / 9-5 Working arrangement: Hybrid, approximately 2-3 days per week onsite IT Support / Deskside Engineer - Contract Opportunity I'm working with an established tech business in Northern Ireland that is looking to recruit an experienced IT Support / Deskside Engineer on an initial 3-month contract. This is a great opportunity for a hands-on IT support professional who enjoys helping users, troubleshooting technical issues and working across a varied IT environment. You'll be supporting employees across the site, providing a mixture of deskside, service desk and general IT support. Importantly, this isn't a traditional call-centre service desk role. Support is delivered through tickets, chat and face-to-face interaction with users. The Role - IT Support / Deskside Engineer As an IT Support / Deskside Engineer, you'll provide day-to-day technical support across a broad range of IT systems, hardware and user issues. Responsibilities are expected to include: Providing 1st and 2nd line IT support. Troubleshooting hardware, software and connectivity issues. Supporting Microsoft 365 and associated applications. Setting up, configuring and deploying laptops and desktops. Supporting mobile devices and user equipment. Assisting with network connectivity and general infrastructure issues. Managing user accounts, access and permissions. Responding to support requests through tickets and chat. Providing face-to-face support to employees across both sites. Escalating more complex technical issues where required. Helping maintain a positive and responsive IT support service. What we're looking for Previous experience in an IT Support Engineer / Service Desk Engineer / Deskside Support role. Good 1st and 2nd line troubleshooting experience. Microsoft 365 knowledge. Experience supporting Windows devices and end users. Understanding of networking and connectivity. Experience with laptops, desktops, mobiles and device provisioning. A strong customer service approach. Someone practical, approachable and willing to get involved. You'll ideally be someone who enjoys being an all-rounder, isn't afraid to get stuck in and is happy to help outside their immediate job description when required. Experience supporting engineering, manufacturing or multi-site environments would be beneficial. Contract Details Initial 3-month contract. M-F / 9-5 Based in Antrim Regular onsite presence required, with Tuesdays and Thursdays particularly important. Why work with me? I'm JP Rooney, Senior Contract / Interim IT Recruitment Specialist at VANRATH. I specialise in IT contract and interim recruitment across Northern Ireland, covering everything from IT Support and Service Desk through to Infrastructure, Networks and Cyber Security. I've placed hundreds of IT contractors over recent years, with the vast majority securing extensions or permanent opportunities. I pride myself on being honest, approachable and hands-on. I meet candidates, understand their experience and career goals, and provide ongoing support throughout their assignments. VANRATH has been a leading recruitment supplier in Northern Ireland for 25 years, with access to over 60,000 local candidates and a proven track record supporting organisations across the region. Interested? Apply to share your CV and I'll be in touch to discuss the opportunity in more detail. Skills: 1st-2nd Line Support Microsoft 365 Windows 10/11 Deskside Support Hardware Active Directory Benefits: Work From Home

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