Senior IT Support Engineer / Technical Lead

Senior IT Support Engineer / Technical Lead Location: Antrim Contract: Initial 3 months Hours: M-F / 9-5 Working arrangement: Hybrid, approximately 2-3 days per week Senior IT Support Engineer / Technical Lead - Contract Opportunity I'm working with an established tech business in Northern Ireland that is looking to bring in an experienced Senior IT Support Engineer / Technical Lead on an initial 3-month contract. This is an opportunity for a hands-on IT professional who enjoys being involved in the technical detail while also providing guidance and direction to the wider IT support function. You'll be supporting users across the site, helping maintain day-to-day IT operations and ensuring technical issues are resolved efficiently. The Role - Senior IT Support Engineer / Technical Lead The Senior IT Support Engineer / Technical Lead will take responsibility for providing experienced technical support across a varied IT environment, supporting both office-based and engineering users. Responsibilities are expected to include: Providing 2nd and 3rd line IT support, alongside occasional 1st line assistance. Acting as a senior technical point of contact for the IT support function. Helping coordinate and prioritise day-to-day support activities. Troubleshooting Microsoft 365 and wider Microsoft technologies. Supporting network connectivity and infrastructure issues. Managing device provisioning, configuration and deployment. Supporting laptops, desktops, mobiles and associated hardware. Assisting with technical escalations and more complex troubleshooting. Providing guidance and support to other IT team members. Working directly with users across both sites to resolve technical issues. What we're looking for Strong experience in an IT Support Engineer / Senior IT Support Engineer / Technical Lead position. Broad 1st-3rd line IT support knowledge. Good Microsoft 365 experience. Understanding of networking and infrastructure. Experience supporting hardware, devices and user environments. Someone comfortable working in an engineering or manufacturing environment. A practical, approachable individual who is happy to roll their sleeves up. Someone with a no-ego attitude who is willing to help wherever needed. This is not an opportunity for someone who wants to sit back and simply delegate. We're looking for a technically capable Senior IT Support Engineer / Technical Lead who enjoys getting involved and making a difference. Contract Details Initial 3-month contract. M-F 9-5 Based in Antrim Regular onsite presence required, with Tuesdays and Thursdays particularly important. Why work with me? I'm JP Rooney, Senior Contract / Interim IT Recruitment Specialist at VANRATH. I specialise in IT contract and interim recruitment across Northern Ireland, from IT Support and Infrastructure through to senior technical leadership. Over the past few years, I've placed hundreds of IT contractors, with the vast majority securing extensions or permanent opportunities. I take a personal, honest approach to recruitment, meeting candidates and understanding what they're looking for rather than simply sending CVs around. When you work with me, you'll also benefit from ongoing contractor management, advice and support throughout your assignment. VANRATH has been a leading recruitment supplier in Northern Ireland for 25 years, with access to over 60,000 local candidates and a proven track record supporting organisations across the region. Interested? Apply to share your CV and I'll be in touch to discuss the opportunity in more detail. Skills: Microsoft 365 1st-3rd Line Support Networking Windows Technical Leadership Hardware Benefits: Work From Home

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