Program Manager – Organizational Change Management (OCM) & Transformation

Location: Las Vegas, NV
Role Type:W2
Domain: Banking / Credit Cards
Project: Case Management Transformation, Process Optimization & Prioritization

Job Summary

We are seeking an experienced Program Manager to lead a large-scale modernization and business transformation program within the banking and credit card domain. The ideal candidate will bring deep expertise in Organizational Change Management (OCM), process engineering, transformation delivery, and program governance, preferably across credit card, payments, risk, fraud, or operations functions.

The candidate will be responsible for leading a large onsite team, managing complex transformation initiatives, driving stakeholder alignment, and ensuring successful adoption of new processes, platforms, and operating models.

Mandatory Certifications: Prosci Change Management Certification and PMP (Project Management Professional).

Key Responsibilities

• Lead end-to-end delivery of a large-scale transformation and modernization program, ensuring milestones, timelines, and business objectives are achieved.

• Manage and motivate a large onsite team of 50+ members across engineering, business operations, support, and related functions.

• Develop and execute organizational change management strategies, including change impact assessments, stakeholder engagement, communication plans, training, and adoption activities.

• Drive process engineering, optimization, prioritization, and operating model transformation initiatives.

• Oversee legacy system modernization and migration to modern platforms while minimizing operational disruption.

• Establish program governance frameworks, steering committee reporting, risk management plans, and performance tracking mechanisms.

• Coordinate with business leaders, technology teams, vendors, and cross-functional stakeholders to ensure effective program execution.

• Manage program budgets, resource allocation, dependencies, schedules, risks, and escalations.

• Drive continuous improvement through agile methodologies, automation, and data-driven decision-making.

• Monitor change readiness, stakeholder alignment, user adoption, and transformation outcomes.

• Identify and resolve delivery challenges while maintaining team engagement and productivity.

• Prepare executive-level presentations, status reports, program dashboards, and transformation updates.

• Ensure alignment between business objectives, technology delivery, process redesign, and organizational readiness.

Required Skills and Qualifications

• Proven experience as a Program Manager leading large-scale transformation, modernization, or organizational change initiatives.

• Mandatory Prosci Change Management Certification.

• Mandatory PMP certification.

• Strong expertise in Organizational Change Management (OCM), process engineering, and business transformation.

• Experience managing large onsite teams of 50+ members in complex, multi-stakeholder environments.

• Experience in banking, credit cards, payments, or financial services is strongly preferred.

• Exposure to risk, fraud, credit card operations, or payments transformation initiatives.

• Strong knowledge of program governance, budget management, risk mitigation, resource planning, and performance tracking.

• Experience leading case management transformation, process optimization, and prioritization initiatives.

• Experience with legacy system modernization, platform migration, cloud transformation, DevOps adoption, or enterprise technology upgrades.

• Excellent stakeholder management, communication, negotiation, and leadership skills.

• Ability to manage escalations, resolve complex delivery challenges, and operate effectively in high-visibility programs.

• Strong analytical, problem-solving, and executive presentation skills.

Preferred Qualifications

• Experience delivering large-scale transformation programs in credit card issuer operations or payments.

• Experience with fraud, risk, disputes, collections, or back-office operations.

• Experience implementing case management platforms and enterprise workflow solutions.

• Strong background in change readiness assessments, organizational adoption, training, and benefits realization.

• Experience working with senior executives and steering committees.

Ideal Candidate Profile

The ideal candidate is a certified Program Manager with both Prosci and PMP certifications, a proven record of leading large onsite teams, and strong expertise in organizational change management and transformation delivery. Banking or credit card domain experience, particularly in risk, fraud, payments, or operations, is highly desirable.

Location: Las Vegas, NV
Role Type: W2
Work Arrangement: Onsite