ServiceNow Architect

We are seeking an experienced ServiceNow Architect with strong expertise in Workplace Service Delivery (WSD) and Enterprise Asset Management (EAM) to lead enterprise-level ServiceNow transformation initiatives. The ideal candidate will be responsible for solution architecture, platform governance, business process optimization, integrations, and end-to-end implementation of WSD and EAM solutions.

The candidate will work closely with enterprise architects, business stakeholders, developers, and delivery teams to design scalable, secure, and efficient ServiceNow solutions aligned with organizational objectives and industry best practices.

Key Responsibilities

• Design and implement scalable ServiceNow solutions across WSD, EAM, ITSM, ITAM, CMDB, and enterprise integrations.

• Lead architecture and requirement-gathering workshops and translate business requirements into technical solutions.

• Architect and implement Workplace Service Delivery capabilities, including:

  • Space and reservation management

  • Workplace visitor management

  • Workplace case management

  • Employee experience workflows

• Design and implement Enterprise Asset Management capabilities, including:

  • Asset lifecycle management

  • Preventive and corrective maintenance

  • Work order management

  • Inventory and spare parts management

  • Vendor and contract integrations

• Define enterprise data architecture, integration strategies, and platform governance standards.

• Develop High-Level Design (HLD), Low-Level Design (LLD), architecture diagrams, and technical design documents.

• Establish ServiceNow development standards and conduct architecture reviews, code reviews, and platform health assessments.

• Oversee integrations with enterprise systems such as Azure, SAP, Oracle, and facilities management platforms.

• Lead data migration, transformation, and integration activities.

• Mentor ServiceNow developers, technical consultants, and technical leads.

• Collaborate with business stakeholders, enterprise architects, and delivery teams to ensure successful project delivery.

• Drive platform modernization, upgrades, performance optimization, and adoption of ServiceNow best practices.

Required Technical Skills

ServiceNow Platform

• ServiceNow solution architecture and platform governance

• Workplace Service Delivery (WSD)

• Enterprise Asset Management (EAM)

• IT Service Management (ITSM)

• IT Asset Management (ITAM)

• Configuration Management Database (CMDB)

• Common Service Data Model (CSDM)

ServiceNow Development & Configuration

• Service Portal and Employee Center

• Flow Designer and Integration Hub

• UI Builder and Workspace Framework

• Performance Analytics and reporting

• JavaScript and Glide APIs

• Script Includes, Business Rules, and Client Scripts

• Access Control Lists (ACLs) and platform security

Integration & Enterprise Architecture

• REST and SOAP API integrations

• MID Server configuration and integration

• Integration with Azure, SAP, Oracle, and facilities management systems

• Data migration, transformation, and reconciliation

• Enterprise data architecture and integration governance

• Platform performance optimization and scalability

Required Qualifications

• Extensive experience in ServiceNow architecture, solution design, and enterprise implementations.

• Strong hands-on experience implementing WSD and EAM solutions.

• Experience integrating ServiceNow with enterprise applications and third-party systems.

• Proven ability to lead architecture workshops and create technical design documentation.

• Experience with platform governance, technical leadership, and stakeholder management.

• Strong troubleshooting, analytical, communication, and problem-solving skills.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• Certified Implementation Specialist – ITSM (CIS-ITSM)

• Certified Implementation Specialist – ITAM (CIS-ITAM)

• CIS – Discovery or Service Mapping

• Relevant WSD and EAM implementation experience or certifications, where applicable