Haystack
← Back to Jobs
Other
KR

Amazon Connect / Lex Conversational Designer

K-Tek Resourcing LLCUnited States🇺🇸United StatesPosted Oct 5, 2026

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
United States
Posted
3 days ago

Job Description

Hi,
Job Summary
We are seeking an experienced Amazon Connect / Lex Conversational Designer to design and build IVR and self-service contact flows within an Amazon environment. This role will support 9 business units, focusing on intuitive caller experiences, authentication, intelligent routing, and conversational automation.
Key Responsibilities
  • Design and build Amazon Connect IVR/contact flows.
  • Develop and optimize Amazon Lex intents, utterances, and NLU models.
  • Implement caller authentication using Employee # and PIN.
  • Design routing based on caller type, including Pilot, FA, and working status.
  • Build DTMF fallback patterns for noisy airport environments.
  • Perform Lex bot training, utterance tuning, conversational testing, and QA during migration.
  • Partner with business and technical teams to improve self-service and caller experiences.
Required Skills
  • Amazon Connect
  • Amazon Lex
  • Conversational/IVR design
  • NLU intent and utterance modeling
  • Lex bot training and tuning
  • DTMF IVR design patterns
  • Contact flow design and testing
  • Conversational QA and migration support

Similar jobs

Apply now