Office Sales Support and Customer Relations Specialist

Job Description
Job Description
Job description
As a
Sales Support Specialist
, you’ll be an important piece of our office that keeps our customers and sales teams moving efficiently. You’ll work closely with Sales and Product teams to keep orders on track, information accurate, and customers informed.
The main objective will be to keep orders running smoothly from dealer phone calls to warehouse logistics. Managing order details, customer requests, tracking inventory.... these key components will require great attention to detail and a willingness to be successful and efficient.

Your Objective

Build strong customer relationships by responding to questions, resolving concerns, and providing timely, professional support
Collaborate with Sales, suppliers, and manufacturing partners to advocate for customer needs and support successful order outcomes
Monitor customer order activity to identify when purchase orders should be released, rescheduled, expedited, or canceled
Use attention to detail and sound judgment to help balance customer expectations, inventory availability, and operational needs
Track and manage to ensure products are accurately accounted for and available when needed
Communicate order updates, risks, and next steps clearly so customers and internal partners can make informed decisions
Take ownership of follow-up and problem-solving to help keep orders moving and deliver a reliable customer experience
Personal traits:
Strong written and verbal communication skills, with the ability to create professional emails and customer-facing documents.

Proficiency in Microsoft Office is preferred.

Ability to remain organized and responsive in time-sensitive situations or when priorities shift
Willingness to help across all departments of the business
Effective time management and prioritization skills, with consistent follow-through on commitments
Location: Minneapolis, Minnesota
Pay Range: $22.00 - $26.00 / hourly
Benefits offered:
Fully paid medical and dental insurance
Life insurance
Simple IRA with a 3% match
Paid time off
Hannays Inc., is a fast-paced, entrepreneurial environment where flexibility, professionalism, and a self-starter mindset aren’t just preferred—they’re essential.

Based out of Minneapolis, MN, we’re a leading distributor of marine parts and accessories, and have been proudly family-owned for over 70 years. Customer service is our number one goal! We rely on strong customer relationships, responsive service, and organized efficiency. These principles have fueled our growth, allowing us to serve our customers and work closely with our suppliers.
\nCompany Description
Hannays Inc. is a boating accessories distributor located in Minneapolis. Company Description
Hannays Inc. is a boating accessories distributor located in Minneapolis.