Sales Executive - Workday

Job Description
Sales Manager – Raleigh, NC / Norwalk, CT (Remote within the US also considered; Burnaby, BC available on an in-office basis)
Permanent | Hybrid or Remote (US) / On-site (Canada)
$STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Technology, Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients, from small to medium-sized enterprises to Fortune 500 organizations, for their permanent, contract, and temporary recruitment needs.

STRIVE Recruitment is proud to partner with a technology company that helps utilities modernize their distribution grids through smart grid data and analytics solutions to recruit for a Sales Manager (titled:
Senior Manager, Customer Success ). The preferred base is Raleigh, NC or Norwalk, CT, with remote work elsewhere in the US considered; candidates based in the Metro Vancouver/Burnaby, BC area would work on-site.

They offer a collaborative, cross-functional environment where this role blends people leadership, business development, and sales execution, with regular travel for corporate meetings, industry conferences, and customer visits. The client is seeking a sales manager to lead a team of salespeople while also managing their own pipeline of prospects, winning with full commercial responsibility.

Reporting to the Chief Revenue Officer
, this role combines team leadership with hands-on sales, driving revenue, forecasting, and customer satisfaction across won accounts and the client's existing customer base.

Forecast, qualify, and close revenue opportunities, meeting assigned sales targets
Act as the voice of the customer, sharing insights with internal teams to inform product and service improvements
Coordinate cross-functional resources to resolve escalations and ensure customer satisfaction
Lead account planning and sales strategy execution, aligning internal stakeholders on goals and deliverables
Lead and mentor the sales team through coaching, one-on-ones, and performance reviews
Develop and execute sales and pursuit strategies, including programs to drive orders and grow revenue
Optimize processes for customer onboarding, engagement, retention, and overall success delivery
Analyze team and customer data to identify trends and drive improvements
Collaborate cross-functionally with Customer Operations, Product Management, and Marketing to enhance the customer experience
Act as the escalation point for complex customer issues and support project execution
Own executive relationships for strategic accounts, managing the full lifecycle from onboarding through renewal and expansion
5+ years of team leadership and sales strategy management experience, with a demonstrated ability to inspire and drive results
~10+ years of sales or related commercial experience
~ Experience in or solid knowledge of smart grid, electric, water, or gas utility industries
~ Proven track record of new business development ("hunting") in addition to account growth and retention
~ Proven success engaging a high-tech customer base, driving revenue growth and high customer satisfaction
~ Experience delivering client-focused solutions based on customer needs
~ Exceptional interpersonal and relationship-building skills with customers, teams, and stakeholders at all levels, including executive and C-suite
Experience using Salesforce or a similar CRM for forecasting, pipeline management, and account planning
Familiarity with quota-carrying or MBO-based compensation structures
Strong accountability for both team performance and individual strategic outcomes
Effective management of multiple projects simultaneously, with strong attention to detail and prioritization
Sound, decisive problem-solving in complex customer scenarios, with the adaptability to thrive in a deadline-driven, self-directed environment