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Help Desk Support & Automation Specialist

InterSources Inc.Columbia, SC🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationColumbia, SC, United States
Microsoft OfficeHelp DeskPowerShellTechnical Support

Job description

Job Title: Help Desk Support & Automation Specialist)
Location: Columbia, SC 29212 100% Onsite (Monday–Friday, 8:30 AM–5:00 PM)
Duration: 6 Months (Potential for Extension or Conversion to Full-Time)
Interview Process: 1st Round – Virtual Interview; 2nd Round – Onsite Interview

Required Skills

  • 10+ years of experience using ticketing software; experience with any ticketing platform is acceptable.
  • 10+ years of IT troubleshooting, help desk, and/or technical support experience.
  • Experience troubleshooting network-to-endpoint issues, including network connectivity, endpoint devices, and user access problems.
  • Bachelor's degree or equivalent relevant experience:
    • Bachelor's degree; OR
    • Associate's degree with 2 additional years of relevant experience; OR
    • High School Diploma with 4 additional years of relevant experience.

Preferred Skills

  • Experience with PowerShell, Power Automate, or the Microsoft Power Platform.
  • Experience developing AI-enabled workflows or other automation.
  • Experience with endpoint management.
  • Experience with Microsoft Intune.
  • Microsoft MD-102 Certification (Microsoft 365 Certified: Endpoint Administrator Associate).

Job Description
Key Responsibilities

  • Serve as the first point of contact for help desk requests and participate in rotating call queue coverage.
  • Troubleshoot and resolve network connectivity, endpoint, and user access issues.
  • Perform password resets and assist users with common hardware, software, and technical problems.
  • Provide IT support to employees across education, medical, and facility operations.
  • Record, track, manage, and resolve incidents and service requests using a ticketing system.
  • Collaborate with the Help Desk Manager to capture existing processes, workflows, and operational knowledge.
  • Develop and maintain SOPs, technical documentation, troubleshooting guides, and support workflows.
  • Assist with cross-training help desk personnel and improving the consistency of IT support operations.
  • Identify opportunities to automate routine tasks, streamline workflows, and improve help desk efficiency.
  • Support endpoint management activities as needed.
  • Ensure accurate ticket documentation, timely issue resolution, and effective communication with end users.

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