Contractor Help Desk IT Oper Spt Specialist

Arthur Lawrence is looking for a Contractor Help Desk IT Oper Spt Specialist one our clients in Houston, TX. Please find the job description below and send us your updated resume if interested:

Must-Have Skills:

• Minimum 1 year of IT support experience with knowledge of hardware, software, infrastructure monitoring, and incident troubleshooting
• Understanding of LAN/WAN, TCP/IP, Active Directory, DNS, DHCP, and monitoring tools such as Operations Manager, Maestro, or Patrol
• Ability to manage incidents, follow help desk procedures, escalate technical issues, provide shift handoffs, and support 24/7 on-call operations.

Nice to Have Skills:

• Bachelor’s degree in a related field or 4 additional years of relevant experience in lieu of a degree
• Experience with change management, incident management, coaching, mentoring, and technical training.

About Us:

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services to Fortune 100 and Big 4 organizations. Our in-depth technical knowledge and broad experience in working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions. We are a UN Women Empowerment Principal Signatory and are certified by National Minority Supplier Development Council.

Recent Associations & Acknowledgments:

• Been recognized as a 2023 TOP WORKPLACE by the Houston Chronicle
• IAOP Award; Ranked in the top 100 internationally
• Ranked among the Inc 5000 twice - as one of the FASTEST GROWING COMPANIES OF AMERICA
• Member of HMSDC, NMSDC and NY&NJMSDC

Our Seven Pillars:

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.