Senior Scrum Master - REMOTE

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing.

With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future.

By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customers and drive them to a better future.

Position: Senior Scrum Master

Work Location: 100% Remote

Duration: Long Term Contract (W2)

Job Description:

We are seeking a Senior Technical Scrum Master to lead cross-functional teams through fast-paced Salesforce implementation projects. In this role, you will go beyond traditional operations and maintenance (O&M) to drive end-to-end, high-impact rollouts across Health Cloud, Service Cloud, and Experience Cloud environments.

Requirements:

• 7+ years Salesforce platform delivery experience, including Health Cloud, Service Cloud, or Experience Cloud projects.
• Proven Scrum Master experience leading sprint planning, standups, reviews, retrospectives, backlog refinement, and blocker removal.
• Operated in fast-paced implementation, not just O&M.
• Ability to remove blockers and keep delivery teams focused on sprint goals.
• Experience working with product owners, business analysts, developers, admins, QA, and stakeholders.
• Knowledge of Agile frameworks, especially Scrum; SAFe experience is a plus.
• Understanding of Salesforce release cycles, configuration, customization, integrations, and deployment processes.
• Strong communication and facilitation skills across technical and non-technical audiences.
• Ability to track sprint metrics, velocity, risks, dependencies, and delivery progress.
• Experience using tools such as Jira, Confluence, Zephyr, or Salesforce DevOps tools.

Preferred Certifications:

• Certified Scrum Master (CSM), Professional Scrum Master (PSM I/II), or SAFe Scrum Master (SSM).